Customer Success Specialist - Refunds & Escalations

Position Overview :

ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students. As we continue expanding, we seek a detail-oriented and proactive Customer Success Specialist with a focus on Refunds and Escalations to join our dynamic team. In this role, you will manage client retention, handle refunds and billing inquiries, and provide vital administrative support to our sales team.

This is a full-time remote position, open to candidates located in Mexico.

This job is for you if you are :

• Confident and Assertive : You are fearless in handling demanding clients - can de-escalate situations quickly as well as handling the objections during the conversations with the students effectively.
• A Problem Solver : You can efficiently resolve billing issues and overdue accounts, ensuring client satisfaction and retention.
• Highly Organized : You have strong organizational skills and pay attention to detail, which is crucial for managing calendars and maintaining accurate records.
• A Strong Communicator : You excel at phone and email communication and are capable of building strong relationships with customers and colleagues.
• Tech-Savvy : You are experienced with CRM systems and can easily navigate various business tools.

Responsibilities :

Requirements

Benefits

Why You Should Join ELVTR :

Join Us :

If you have the skills and dedication to excel in this role, we invite you to apply. Your ability to manage client relationships and handle billing issues efficiently will make you an invaluable asset to our team.

Due to the high volume of applications, we will only be able to respond to candidates with whom we are interested in proceeding. We appreciate your understanding and look forward to reviewing your application.

ELVTR is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.