Performance Support Specialist

&##128640; We're Hiring! Join Our Operations Center Team at UPS – Mexico City Are you passionate about technology, customer service, and process optimization? UPS is looking for you to support our internal operations and coordinate with external service providers. This is a dynamic, hands-on role where innovation and teamwork are key.

&##128204; Job Summary

As part of our operations center, you’ll deliver exceptional service to internal customers, manage external performance metrics, and support process automation and training initiatives. You’ll work with cutting-edge tools and systems to streamline logistics and enhance service delivery.

&##128295; Responsibilities

Provide outstanding customer service and respond to internal inquiries.

Monitor and improve External Vendors performance using data-driven insights.

Stay up to date with UPS products, services, and industry trends.

Operate and train others on relevant software and devices.

Maintain a clean, organized, and safe work environment.

&##128736;️ Technical Tools You'll Use

Postman : Create and test API queries (SOAP / XML & REST / JSON), monitor UPS API forecasts.

Power Automate : Automate reports, label generation, chatbot alerts, and system queries.

Excel Macros : Query systems (ISPSYS, OPSYS), manage exceptions, and integrate UPS APIs.

CODS Desktop App : Manage COD accounts.

GTS (Global Timecard System) : Track and update delivery volumes.

DIR : Analyze delivery and pickup data with coordinates.

&##127891; Qualifications

Bachelor’s degree in :

Electronic Communications, Computer Sciences, Mechatronics, Software Design

Strong computer skills (Microsoft Office, APIs, automation tools).

Excellent communication skills (verbal and written).

English proficiency (80%+ – must understand technical documentation).

Availability to work flexible shifts (Monday to Friday, 08 : 00–18 : 30).

&##128161; Skills We Value

Assertive and effective communication

Team collaboration and follow-through

Creativity and innovation

&##128205; Location

On-site at UPS Eugenia Office, Mexico City

&##128196; Employment Type

Permanent

At UPS, we are committed to fostering a workplace free from discrimination, harassment, and retaliation. Join us and be part of a global team that delivers excellence every day.