Digital Customer Experience Strategist

Job Description

We're seeking a highly skilled Digital Customer Experience Strategist to join our team.

This role is responsible for designing, implementing, and optimizing digital solutions to automate chat-based customer service processes across our Call Center and CRM.

The goal is to deliver a seamless experience for customers across all digital channels.

Key Responsibilities

• Monitor operations and market trends to enhance and develop digital solutions
• Implement new features to digitize and automate tasks handled by Call Center agents
• Ensure a consistent digital experience across all customer channels (Omnichannel)
• Monitor and maintain the performance and functionality of all digital communication platforms

Requirements

Our ideal candidate will have :

What We Offer

This role offers a unique opportunity to make a real impact on our customers' experience.

As a member of our team, you'll have the chance to work with cutting-edge technology and collaborate with a talented group of professionals.