Commercial Sales Support specialist

Commercial Sales Support

The Specialists, Commercial Sales Support will be based in Monterrey Mexico and is responsible for supporting the Sales organization in North America. Primary responsibilities include support quoting, purchase order management, order entry, software licenses fulfillment, invoicing and customer onboarding. Must be proficient in English. The team will support customers throughout all North American time zones Monday through Friday, occasionally working weekends Responsibilities : Use SFDC and CPQ support Sales with Quoting, Purchase Order review Use various ERPs to enter sales orders, send invoices, transact credit & rebills Use various software licensing tools to create and manage software licenses Manage POs and Invoicing on Customer Portals Support Customer onboarding Support Sales with forecasting by updating Opportunity records in SFDC Communicate delivery dates to customers by communicating with the factory on a regular basis. Address and document customer requests and issues, ensuring prompt response and resolution from the field and various departments Engage in follow up activities such as thank you letters, calls, and technical support issues. Participate in the development of tools and documentation to increase the efficiency of the sales process. Provides input, documentation & feedback to Commercial Operations Manager & Sales Engineers as required. Qualifications : Must be proficient in English; ability to read, write and speak English fluent Minimum of 1 year of experience working in a Sales Administration role (internship, formal job) Strong Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint SFDC, CPQ experience preferred LX, Navision, Business Central and Intacct ERP experience preferred. Ability to establish excellent working relationships with outside sales engineers, customers, management, and various internal departments. Demonstrated efficiency to work in a fast-paced environment. Excellent time management skills and the ability to multi-task. Strong analytical and problem-solving skills What we offer : Food coupons Vacations Bonus. 100% of base salary of earned vacation days. Year End Bonus (Aguinaldo). Equivalent to 30 days of base salary. Personal Life Insurance. Medical Insurance. Coverage is offered at no cost to the employee, spouse, and children of 18 years or less. Terms per our corporate insurance policy. Vacations : As required by Mexican Law. Five additional days during the 2nd half of your 1st year Location : Oficinas en el Parque - Torres Moradas 2 days of home office At Hexagon Manufacturing Intelligence, our spirited energy and engagement are evident in our commitment to our work, passion for what we do and the speed by which we achieve it. Here you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity. We strive to attract the most talented and dynamic individuals in their fields because our success is in our people! Our culture encourages independent thinking and a team mentality.