Build Team Specialist

About this Role

As an independent Build Team contractor, you will support the company’s VoIP phone systems. Leveraging technical expertise and problem‑solving skills, you will ensure seamless integration with our practice management software, optimizing workflow efficiency for veterinary practices in North America.

This 100% remote contract position, based in Mexico, Honduras, or El Salvador, supports customers Monday through Friday.

Contractors must provide their equipment (laptop, monitors, keyboard, mouse, etc.), stable internet connectivity, and professional workstations.

$1,920 - $1,920 a month

Tasks

• Deliver the highest levels of customer satisfaction via phone, email, and Zoom video calls
• Build phone systems (set up call routing, call forwarding, provision devices, and integrate phones to practice management software systems)
• Host virtual training sessions with vet practices on phone systems and practice management software integrations
• Troubleshoot and resolve hardware issues, including patiently guiding customers through phone reboots and factory resets
• Resolve or elevate customer requests / issues promptly
• Review, analyze, and evaluate trends on common system issues and communicate these to the company

Requirements

Petvisor operates through two main divisions : PetDesk in North America and Vetstoria in EMEA and APAC. The company offers an ecosystem of top-tier client engagement solutions for the pet healthcare and services communities, enhancing communication, service quality, and client retention. With its cutting‑edge solutions, Petvisor supports more than 10,000 veterinary clinics and over 400 grooming facilities and serves over 20 million pet parents worldwide.

Our recruiting process is rooted in “Who : The A Method of Hiring” and consists of an average 2‑week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.

Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.

Notice at Collection to Applicants Residing in California

Depending on your location, the California Consumer Privacy Act (CCPA) may regulate how we manage job applicants’ data. Our full notice outlining how your data will be processed as part of the application procedure for application locations is available at this link. By submitting your application, you agree to our use and processing of your data as required.

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