Product Specialist

General InformationCountry : MexicoState : Nuevo LeonCity : San Pedro Garza GarciaOffice Location : 2225 Av.

Lazaro Cardenas 4th Floor - Col. Valle Oriente Date posted : 23-Sep-2025Business Function : MarketingPosition Type : Full-Time / RegularDescriptionWe are hiring a Product Specialist to provide foundational product knowledge and exceptional customer service, ensuring efficient call handling, case management, and accurate solutions.

This role supports the LineOne team, dealers, and sales by balancing needs, solving problems, and delivering timely results.What You Will Be Doing : Manage incoming calls with professionalism and accuracy to provide reliable and consistent solutions to support dealers and sales inquiries.Utilize Salesforce to track, assign, and follow-up on email cases.Effectively manage tensions during calls while balancing competing needs.Identify and implement appropriate solutions with a customer-first mindset.Demonstrate strong communication skills to build trust with the internal team and external stakeholders.Wellbeing Means so Much More than Benefits : We value our employees' well-being at Steelcase and offer several resources to support their health, work, and personal needs.Employee Assistance Program, which provides immediate and confidential help 24 / 7 for any problem related to health, work, or personal life.

Our team of experts is always available to provide support and guidance to you and your family.We offer learning platforms, such as LinkedIn Learning and Steelcase University, to promote continuous professional and personal growth.Discounts and perks on car insurance, doctor's appointments, clinical checkups, early stimulation packages for children, and more to help employees achieve a better work-life balance.Who You Are : Required Skills And CompetenciesBachelor's degree in Business, Engineering or related0-1 years of experience in a similar role – support, service, or administrative roles (Experience in a customer-facing role is expected)Advanced EnglishBasic knowledge in computer tools such as Outlook, Excel, Word, and PowerPoint.High accuracy and speedStrong communication skills (oral and written)Curious, adaptable, and committed to continuous learningDesired Skills And ExperienceAbility to work independentlyExtensive computer skillsSalesforce experienceExcellent attention to detail and ability to multitask under pressure.Capable problem solver with a customer-focused approach.Demonstrated ability to adhere to established processes and protocols.Self-motivated, critical thinker, professional, and dependable.Passionate about delivering excellent service to internal and external partners.Demonstrated ability to retain and apply new information.Self-driven and goal-oriented with a strong desire to learn.Who We Are : Steelcase is a global design and thought leader in the world of work.

Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.Why People Choose to Work with Us : At Steelcase, we put people at the center of everything we do.

We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees.

We prioritize supporting our employees both in and out of work, in all aspects of their lives.

When we bring our talents together, we make a positive lasting impact through our work and communities.What Matters to Us : More than qualifications, we're looking for talent and potential.

We are proud to have a strong and inclusive workforce, and we're always looking to improve our global community.

We value applicants who are comfortable interacting with people different from themselves, building mutual respect and positive relationships.

We invite people from all backgrounds and genders to apply.

If we can make the application process easier through accommodation, please email us at Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements.

We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years.If you're interested in Steelcase, but this isn't the right time or role, join our Talent Community to be updated on future openings in your area(s) of expertise.