Membership Executive (Upselling / Inside Sales) - English Speaker

Overview

Membership Executive (Upselling / Inside Sales) - English Speaker at EcoVadis. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Join to apply for the Membership Executive role at EcoVadis. This position focuses on supporting subscribers of the EcoVadis network, both individually and at scale, to maximize customer satisfaction, retention, revenue and value perception. Work smart, have fun and make an impact!

Responsibilities

• Market management and development : Manage our existing Americas market with the aim of maximizing revenue, driving upsell and upgrades, improving customer experience and driving sustainability improvements. Identify upsell / upgrade opportunities and contact customers via phone, email or webinar. Use available data to drive targeted actions to achieve objectives.
• Improve and implement : Develop content to improve value perception at scale, such as hosting webinars to target specific customer groups and to drive interest in different solutions and upsell opportunities, and follow up on the revenue generated from them.
• Communicate : Coordinate with Frontline teams to open further opportunities for upsell, ensure content relating to upselling and value perception is effective, and communicate value to customers on regional initiatives. Track and communicate the progress of monthly / quarterly initiatives and results to internal and external stakeholders. Prepare technical reports on accounts / market status by collecting, analyzing, and summarizing complex information and trends in a concise manner. Share best practices and lessons learned with global colleagues. Escalate feedback to drive process and product improvements and improve the customer experience.
• Be pro-active : Identify and suggest process improvements to improve team efficiency; identify opportunities for automation to reduce manual work; identify additional revenue opportunities for the rated company offering; represent the voice of the rated customer within EcoVadis.

Qualifications

Additional Information

Benefits

Our hiring team reviews English CVs with a guaranteed response to every application. Applications from diverse backgrounds are welcome.

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