Customer Success Engineer

Hi there!

We are South and our client is looking for a

Customer Success Engineer

Note to Applicants

Eligibility :

This position is open to candidates residing in Latin America.

Application Language :

Please submit your CV in English.

Applications submitted in other languages will not be considered.

Professional Presentation :

We encourage you to showcase your professional experience by including a Loom video in the application form.

While this is optional, candidates who provide a video presentation will be given priority.

About the Role

We're looking for a

Customer Success Engineer

who's passionate about technology, problem-solving, and helping B2B customers get the most out of a cutting-edge SaaS platform.

In this role, you'll act as the bridge between technical teams and users—ensuring smooth experiences, resolving issues, and driving product improvements through collaboration with engineers, product managers, and designers.

What You'll Do

Serve as the main point of contact for B2B customers, handling technical inquiries about the platform.

Diagnose and resolve Tier 1 and Tier 2 support tickets quickly and efficiently.

Partner with engineering and product teams to escalate and troubleshoot complex technical issues.

Monitor system performance to identify and prevent potential disruptions.

Create and maintain clear, user-friendly documentation—knowledge base articles, FAQs, and troubleshooting guides.

Help customers understand and fully leverage product features to maximize value and satisfaction.

What We're Looking For

2+ years of experience in an

engineering or technical support

role within a B2B SaaS environment.

Proficiency with

testing and monitoring tools

such as Postman, PostHog, CloudWatch, or similar.

Familiarity with web technologies like Next.js, React, Node.js,

JavaScript / TypeScript

, or comparable frameworks.

Basic understanding of

SQL and scripting languages

(Python, Bash) for data analysis or automation.

Experience using support and ticketing systems such as

Zendesk, Jira, or similar

Schedule

: Monday to Friday - Full-time

Compensation

: USD salary

Location

: 100% remote

If this opportunity sounds good to you,

send us your resume!

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