Customer Success Manager (Work From Home)

OverviewPersona is the company top startups use to hire people from all around the world.

Our vision is a future where each person can find the best role for them and companies can discover the world's best talent.

Founded by two Stanford University graduates, Persona works with the world's fastest-growing technology startups.

Our clients are funded by some of the world's top investors, like Founders Fund, Sequoia Capital, and Andreessen Horowitz.Persona is a talent agency that recruits, trains, and staffs talented remote professionals such as yourself.

This is an opportunity to work closely with the future Googles, Facebooks, and Amazons of the world—building out their organizations and helping them reach the next level of success.

We support everyone we hire with training, mentoring, and technology resources so they are enabled to do their best and are as happy as possible in their roles.

We have a large international team dedicated to supporting and taking care of new Persona team members, and our goal is to provide excellent long-term career opportunities for everyone who joins the team.What we're looking forWe seek a dedicated Customer Success Manager to lead mid-market and enterprise accounts.

In this role, you\'ll collaborate strategically with clients to comprehend their business goals and aid in optimizing outcomes through our clients\' platform.

Direct interaction with brand marketing teams will be key to crafting innovative strategies, refining them via ongoing experimentation, and securing the sustained success of client campaigns.The perfect candidate should possess strategic thinking skills and a background in consumer marketing, brand marketing, or advertising.

They should also have a track record of successfully collaborating with various stakeholders to create and implement campaigns.

Collaborative efforts with other departments to enhance client experience, maintain customer retention, and collect valuable feedback for product enhancement will be part of the role.

Strong influencing abilities, interpersonal skills, and relationship-building aptitude are essential for excelling in this position.Responsibilities — what you\'ll doStrengthen connections with new and current clients by managing account growth, facilitating new product adoption, and overseeing renewals.Cultivate a \"consultant\" approach in interactions, addressing client inquiries and meetings with an expert perspective.Spearhead and deliver presentations during routine client meetings, whether in-person or via video conferences.Assess customer engagement patterns to create precise forecasts and maintain a clear overview of renewal opportunities.Recognize, openly convey, and handle risks proactively throughout the year through proactive engagements.Lead the development of strategies to resolve issues, maintain customer retention, and gather significant insights to enhance our product.RequirementsBachelor's degree in Business Administration, Marketing, Communications, or a related field3+ years of customer success, account management, client relationship, or similar experience in a SaaS organizationOutstanding organization and interpersonal skillsA structured approach to process and prioritizationInitiative and the ability to identify and solve problems proactivelyFully fluent in EnglishAbility to work U.S. business hours (Pacific Time, Central Time, or Eastern Time)This position is for serious, career-oriented candidatesOther qualities we look forExperience in Marketing Technology (MarTech) highly preferredExperience in eCommerce preferredKnowledge / interest in the influencer marketing sphere preferredAn ability to solve complex problems with minimal guidanceIntellectual curiosity and resourcefulnessProfessionalismWhat we offerBest salaries in the industryPermanent ability to work from anywhere in the worldOpportunities for growth and advancementA fast-paced and collaborative environmentWarm and friendly company cultureFull benefitsBenefitsHealth insuranceUnlimited paid time off (paid sick and vacation leaves)Annual bonuses based on performanceMonthly tech allowanceOpportunity to be paid in your currency of choiceThis is a full-time and long-term role, dedicated exclusively to serving one of our clients. We are looking for individuals who are ready to fully commit their time and energy to one company and grow and develop along with that company. All roles at Persona are 100% work-from-anywhere (work from home or wherever it suits you best). If this is your first time working for a U.S. company, that's okay; we provide guidance and assistance getting set up as a remote professional. Once hired, we will carefully match you to a client company of ours that perfectly suits your career background, skills, and goals.In case you or any exceptional people you know are exploring other roles, our rapidly growing company is also looking for new team members with backgrounds in administration, bookkeeping, accounting, finance, project management, operations, recruiting, human resources, content writing, social media management, research, executive assistance, customer service, customer support, technical support, data management, video editing, sales, account management, marketing, and design.Visit our website for more information : levelEntry levelEmployment typeFull-timeJob functionAdministrative, Business Development, and Customer ServiceIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Persona by 2xSign in to set job alerts for "Customer Success Manager" roles.Visit our website for more information : /

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