Acceleration Center - Cloud Engineering, Data & Analytics (CEDA) - End User Endpoint Support An[...]

Overview

Acceleration Center - Cloud Engineering, Data & Analytics (CEDA) - End User Endpoint Support Analyst - Senior Associate

At PwC, our people in integration and platform architecture focus on designing and implementing seamless integration solutions and robust platform architectures for clients. They enable efficient data flow and optimise technology infrastructure for enhanced business performance. Those in cloud and network architecture at PwC will focus on designing and implementing efficient and secure solutions for clients. You will be leveraging cutting-edge technologies to optimise infrastructure and enhance connectivity.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Responsibilities

• Expert in Desktop Management
• Expert in Windows 10 / 11 related issues
• Must have 3-5 years of technical expertise in administering various Software deployment tools such as SCCM, Intune etc.
• Must have experience with Software packaging tools
• Managing mass software distribution and troubleshooting failed deployments
• Managing end to end patching for end user devices at the global level
• Application and third-party patching
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Participate in triage calls for major incidents and help drive resolutions and follow-up with long term remediation
• Research and analyze new technologies. Establish and monitor short- and long-range plans for Infrastructure Solutions
• Conducting Root Cause Analysis (RCA) for the problems and ensure to avoid its reoccurrence
• Support, Manage, optimize and maintain the configuration and installation of the desktop, to include, but not limited to, patch updates
• Frequent reporting of the deployments for stakeholders
• Manage Desktop (software and connectivity) incidents through to resolution
• Experience in Automations through PowerShell or python
• Strong ITIL process knowledge
• Strong analytical, troubleshooting and problem-solving skills
• Strong communication and collaboration skills

Qualifications

Job Details

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