Employee Support Specialist – Leaves & Accommodations

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion. Working Model : Hybrid – 3 days in the office per week Required English Proficiency Level : C1, please share your resume in English Location : Tecnoparque - Azcapotzalco - Ciudad de Mexico We are looking for an Employee Support Specialist – Leaves & Accommodations

• Bachelor’s Degree pr equivalent in Human Resources or field as outlined in the essential duties; or High School Diploma or General Education Degree (GED) and 4 years of relevant experience as outlined in the essential duties in lieu of Bachelor’s Degree.
• 3 years of experience in human resources.
• 2 years of experience in leaves and accommodation s.
• 2 years of experience working with third-party providers in the leave and / or accommodation space.
• Demonstrated knowledge and awareness of compliance policies, procedures and regulations affecting day to day LOAA responsibilities.
• Demonstrated proficiency in employment law.
• Strong proficiency in laws and regulations, including FMLA, and ADA.
• Advanced proficiency in Microsoft Office Programs, such as Word, Excel, PowerPoint, and Outlook.
• Demonstrated ability to perform the essential duties of the position with or without accommodation Duties : Manage leave of absence (STD, LOA, FMLA, Workers’ Comp, etc.) and accommodation (medical and religious) cases in partnership with the Company’s third-party providers, where applicable.
• Ensure administration of leave (STD, LOA, FMLA, ADA, Workers’ Comp, etc.) by third-party providers is done properly and timely in accordance with pre-determined service levels by conducting regular audits and assessments of their work and stakeholder feedback.
• Provide feedback to vendors to continuously improve the employee experience while ensuring business outcomes are achieved (i.e., reducing employee time away from work, delivering exceptional employee experiences, etc.).
• Serve as the point of contact for escalated absence and accommodation cases for all employees of the Company.
• Ensure accurate tracking and handling of all aspects of employee leave and accommodation cases from beginning to end (i.e., tracking logs, HRIS, time keeping systems, electronic files, process, etc.) to ensure case management and the interactive process meets and / or exceeds regulatory requirements and Company policies.
• Identify risk levels in case management by utilizing ADA subject matter expertise and stay abreast of the regulatory environment. Escalate within various levels of leadership and Legal, when appropriate.
• Develop and update the various communications used by third-party providers in the leave and accommodation space to ensure the required information employees need to be informed of is included.
• Identify areas of opportunity and address gaps / issues with third-party providers.
• Identify and develop innovative suggestions to improve efficiency, effectiveness, internal controls, and / or customer service in the leave and accommodation area.
• Lead and manage projects related to process improvement, vendor administration, etc.
• Serve as subject matter expert on the Company’s leave and accommodation policies.
• Make recommendations for policy and procedural changes and execute approved changes.
• Train employees, people leaders, and human resources on updates to the Company’s leave and accommodation policies, processes, and state / federal leave laws.
• Participate in quarterly reviews with workers’ comp carriers and the Company’s Risk Management team.
• Maintain current knowledge of the ever changing federal, state and municipal leave and accommodation landscape to ensure the Company remains in compliance.
• Incorporate compliance policies, procedures and regulations into execution of day-to-day LOA and ADA responsibilities.
• Develop leave and accommodation SOPs and ensure active SOPs remain up to date.
• Ensure daily work aligns and follows the established SOPs.
• Develop, generate, and present reports on a regular basis to analyze leave and accommodation data and trends.
• Adhere to and participate in Company’s mandatory HIPAA privacy program / practices and Business Ethics and Compliance programs / practices.
• Research and validate accuracy / facts of related leave / disability issues for external clients (vendors, attorneys, legal representatives) and internal stakeholders.
• Exercise discretionary judgement and critical assessment skills when reviewing, analyzing, and facilitating internal stakeholder collaboration for leave, accommodation, and workers’ comp requests.
• Strong business acumen with a focus on providing world class internal and external experience.
• Promote teamwork through open, honest and constructive communications at all levels.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Handle employee inquiries What we offer : Life insurance Major Medical Expenses Insurance (extends to spouse and children under 25 years of age, if applicable). Minor Medical Expense Insurance. Savings Fund 13% (up to MXN $4,400 monthly) Food vouchers 10% (up to MXN $3,400 monthly) 30 days bonus 12 days of vacation in the first year, increasing by 2 as dictated by law. For latest updates, follow our page :