Technical Project Manager - PMO

Overview

VIAVI (NASDAQ : VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications. We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company – to question, to collaborate and to push for solutions that will delight our customers.

Duties & Responsibilities

The role of a TPM is the end-to-end ownership of project delivery and services, from pre-sales planning through to ongoing customer satisfaction beyond acceptance. The delivery of VIAVI Solutions’ portfolio involves integration with customer IT infrastructure, connectivity with network elements or analysis of network traffic, plus provision of training and consulting activities with the end users of the system. Each project is delivered by several members of the Professional Services team including Deployment Engineers, Subject Matter Experts for consulting, and Onsite Consultants for post-acceptance. The TPM will oversee all activities within this team. The TPM will be the key point of contact for the customer for all project activities, therefore they shall be expected to manage and own all coordination activities within VIAVI Solutions and the Customer during each deployment, this includes the ownership of statements of work, project planning and reporting documentation. The TPM role will involve travel throughout the region.

Project Planning & Execution

• Monitor projects from initiation (kickoff) through delivery to customer acceptance
• Track progress on project plans, schedules, budgets, and deliverables
• Plan and identify required resources for successful project execution
• Manage multiple projects and reconcile interdependencies between them
• Utilize best-practice project management tools and methodologies

Customer Engagement & Satisfaction

Team Leadership & Collaboration

Risk & Change Management

Reporting & Documentation

Pre-Requisites / Skills / Experience Requirements

Education & Certifications

Industry Experience

Network Planning and Optimization

Technical Knowledge

Project & Process Skills

Soft Skills

VIAVI Solutions is an equal opportunity and affirmative action employer – minorities / females / veterans / persons with disabilities.

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