Customer Service Agent In Office

Those who work with us take part in the company’s life. Brunello Cucinelli, founded in 1978 by the eponymous designer and entrepreneur, is an Italian house operating in the absolute luxury sector, specializing in cashmere and the international informal luxury ready-to-wear sector. As a perfect blend of industry and craftsmanship, our products are designed to stand the test of time. The whole world is fascinated by the products of our country, by the careful selection of raw materials, and the search for the highest quality and creativity in every step of the production chain. Today, the Brunello Cucinelli company finds its true meaning and aesthetic pursuit in manual skills, craftsmanship and the exclusivity of its collections. Brand Ambassadors at Brunello Cucinelli are responsible for delivering a memorable experience to all guests and prospective customers. This role is vital to our brand and supports the Brand Manager in achieving sales goals and operational objectives. Brand Ambassadors are responsible for delivering personal sales goals, clienteling and maintaining visual standards in accordance with the standards and policy and procedures of both Brunello Cucinelli and the larger Department Store.

• Provide industry leading customer service by building guest loyalty through in-store experience.

Proactively avoid customer service issues by finding meaningful resolutions for customers and using best-in-class customer service.

Maintain awareness of all current marketing and promotional activity for both the brand and larger Department Store environment.

Act as a brand ambassador emulating the brand aesthetic and embodying a strong sense of brand philosophy and lifestyle.

Facilitate sales with all partners outside of the BC shop, including Personal Shoppers, key designer sales associates, brand ambassadors and sales associates.

Under the guidance and direction of Brand Manager and / or other Department Store Leadership complete operational objectives including opening and closing the store, cash handling, inventory, and other tasks as assigned and demonstrates flexibility and adaptability when workload or tasks are changed as necessitated by business.

Support and partner with the Brand Manager and Department Store in maintaining consistent inventory levels to prevent shrink and loss.

Ensure visual merchandising standards are maintained throughout the day, assist with floor sets, and moves as needed.

Proactively seek feedback for performance and opportunities for growth.

Strong affinity for Brunello Cucinelli brand and philosophy.

~ Exceptional customer service and networking skills.

~ Proficient with POS systems and Microsoft Office Suite; Outlook and Excel.

~ Availability to work a varied schedule each week including nights and weekends.

Brunello Cucinelli is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.