Support Engineer Senior

Hi there! Haven’t heard of HIBERUS yet? We are a technology company built with a key differentiator : HYPER-SPECIALIZATION . Being part of Hiberus means growth , passion for technology, a drive for innovation, a flexible and collaborative work environment, teamwork, continuous learning and training, motivation, and the thrill of overcoming new challenges… and that’s just the beginning! We are more than 3,700 professionals and we keep growing . Today, we have 36 development hubs across Spain, Europe, Latin America, the United States, and Africa. We’re redefining the global technology landscape! We work hard to transform lives through technology — and we want you to join us on this journey. If IT is your passion, you love staying up to date with the latest tech trends, and you’re ready to take on a new professional challenge , keep reading… we’re looking for you! ✨ Who are we looking for? We are searching for a Support Engineer to join our IT operations team. You will play a key role in ensuring the stability, availability, and performance of our infrastructure and applications, resolving incidents, and driving continuous improvement. What you’ll do Monitor infrastructure, applications, and security alerts using tools such as Datadog, Splunk, or Prometheus . Perform daily health checks and support planned change validations. Troubleshoot and resolve Level 2 incidents following SOPs; escalate complex issues when needed. Document all actions in ticketing systems (e.g., ServiceNow ) and provide clear updates during shift handovers . Contribute to improving documentation and optimizing alerts. Skills & requirements 6 years of experience in NOC, helpdesk, or IT operations . Basic knowledge of monitoring tools and cloud platforms (AWS / GCP) . Familiarity with Linux commands and incident management processes. Advanced English (written and spoken) to communicate with global teams and vendors. Availability for on-call duties . Nice to have : Previous experience in critical 24 / 7 operations environments . Hands-on with Datadog, Splunk, ServiceNow . Strong technical documentation and communication skills. What we offer Permanent contract in a fast-growing, fully tech-driven company. Competitive fixed salary bonus. Hybrid model (3 days on-site at WTC Querétaro , 2 days remote). ⏰ Flexible schedule, intensive Fridays & summer hours. ️ Real work-life balance and digital disconnection. Tech-driven culture with access to cutting-edge projects. Continuous training through our Hiberus University and partnerships with top vendors. Flexible compensation options (health insurance, public transport card, meal vouchers, etc.). We’re growing at an unstoppable pace — and we want you to be part of the journey. Sounds exciting, right? Apply now and let’s talk! wearehiberus thingshappenhere