Customer Success Manager, LATAM (Hotel Revenue Manager)

Customer Success Manager, LATAM (Hotel Revenue Manager)

We pride ourselves on our customers' success! We will not be successful unless our customers are receiving massive value from our service and this is why we insist that our team is made up of revenue management experts from the most respected hospitality icons around the world. From onboarding to ongoing support, we're there to maximize the capability of our solution to execute our customers' revenue strategies.

Job Overview & Requirements

Responsible for managing the interaction between all stakeholder groups, Customer Success expectations and project success criteria. A creative problem solver. As a trusted advisor, you will use your expertise to assist our clients daily in maximizing all that Duetto products have to offer. Responsible for understanding customer requirements, managing implementation, and driving adoption by providing recommendations that align with specific business needs. The position requires a confident, goal-focused business manager who is a team player.

This individual will work closely with hotels, chains, and partners across LATAM to strengthen relationships, improve product utilization, and identify opportunities for growth and retention.

Team and Responsibilities

Customer Success & Relationship Management

• Build and maintain strong relationships with hotel clients across LATAM.
• Act as the primary point of contact for assigned accounts, driving revenue expansion, renewals and minimizing churn.
• Ensure customers achieve measurable ROI through product adoption and optimization.
• Success metrics : Maintain 95%+ gross retention, achieve 110%+ net retention (NRR), and keep churn below 5%.

Product Expertise & Advisory

Onboarding, Training & Support

Cross-Functional Collaboration

Team & Culture

What you will do

Qualifications

Required :

Preferred :

About Duetto

Duetto delivers a suite of SaaS cloud-native applications for hospitality businesses to optimize every booking opportunity for greater revenue impact. The unique combination of hospitality experience and technology leadership drives Duetto to look for innovative solutions to industry challenges. The software as a service platform allows hotels, casinos, and resorts to leverage real‑time dynamic data sources and actionable insights into pricing and demand across the enterprise.

Seniority level

Director

Employment type

Full‑time

Job function

Other

Industries

Technology, Information and Internet

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