Client Engagement & Strategic Partnership
- Manage 3–4 client partners, including subsidiaries under large holding companies.
- Lead structured weekly check-ins, provide proactive recommendations, and build trust-based relationships.
- Support account retention and growth by identifying revenue opportunities and upsell strategies.
Campaign Management & Operational Support
Act as liaison between client teams and Ad Operations; manage ticket submissions and QA deliverables.Use tools like Slack, Salesforce, and trackers to ensure smooth workflow and issue resolution.Oversee Direct IO, Programmatic, and Self-Serve (Ads Manager) campaign processes.Insight Generation & Optimization
Download and analyze campaign performance data.Translate metrics into clear, actionable insights and optimizations.Deliver reporting narratives that align with campaign goals and strategy. Internal Collaboration & Workflow DevelopmentPartner with product, marketing, and engineering teams to surface client feedback and shape improvements.Help standardize evolving workflows in coordination with partners like Media Mint's process teams.Contribute to resource creation and knowledge-sharing initiatives.Performance Metrics :
Volume of Work (by case type, reason, and region)Average Handle Time for support and operational tasksQA Scores for campaign accuracy, strategy, and delivery timelinessMonthly CSAT Scores from client partners evaluating deliverables and communicationSkills & Experience :
3+ years in Customer Success, Account Management, Ad Ops, or a similar client-facing roleProficiency with Salesforce, Google Sheets / Excel, Slack, and customer support platforms (Zendesk, Outreach.io)Strong problem-solving and communication skillsAbility to manage complex workflows and shifting prioritiesExperience in digital advertising (Direct IO, Programmatic, or Self-Serve) is a plusAnalytical mindset with a drive to turn data into actionable insights