Customer Service Representative (HomeOffice)

Descripción del puesto :

The site is located at Insurgentes Sur 64, First floor, up the escalators, Av. Insurgentes Sur 64, Alc. Cuauhtémoc, C.P. 06600, CDMX - 100% WFH, please review this before apply!

Our mission :

Qualfon is on a mission to help as many people as possible pursue their vocation, create an increasing number of career development opportunities and be the agent of choice for all our clients.

Benefits :

1. Continue your education and earn a college degree through our Qualfon University program 2.

FREE access to personal and professional support through the Qualfon Care Coaches program.

Competitive salaries

Legal benefits from day 1 (IMSS, INFONAVIT, FONACOT, Vacations, Vacation bonus, Christmas bonus).

Superior benefits

1.2 days off per week

2. Opportunities for growth

3. Opportunities to obtain additional income through incentives.

4.100% paid training

5. We lead by example to ensure that our team members and supervisors embrace and live Qualfon's mission and values.

6. Qualfon is dedicated to ensuring that all team members have Fun@Work!

Responsibilities :

1.Support our customers by providing them with a personalized experience.

2.Active listening, showing interest, compassion and empathy for the customer.

3.Ensure first call resolution and customer satisfaction in all situations.

4.Being multitasking to be able to attend to the computer and the phone while attending a call.

5.Be actively ready to receive calls

What skills will you need?

1. Flexibility in working hours in operations.

2. One year of previous experience in customer service, preferably in a call center environment (desirable).

3. Professionalism

4. Proficient in Windows PC applications, including MS Office and the Internet.

Ability to type 25 words per minute with 90% accuracy.

6. Sensitive and articulate verbal and written communication skills in both English (advanced B2-C1) and Spanish.

7. High school diploma / GED or equivalent.

8.+18 of legal age and have complete documentation (CURP, NSS, CONSTANCIA FISCAL, etc.)

9. Qualified candidates must be comfortable in a multi-tasking, high-energy environment. Must be able to be a problem solver, creative and analytical with a passion for excellent customer service.

Specifications :

1. Job Type : full-time- Immediate Hire - HomeOffice.

Position Type : Full-time, Open-ended.

Salary : $75.00 an hour

Schedule :

• Onboarding / Training :
• 8 : 30 AM-5 : 00 PM ⏰ 2 days off
• Operaciones :
• 45 hrs semanales con posibilidad de horas extras hasta 48, lun-dom, Jornada complete.

Benefits :

1. Support for studies

2. Salary increases

Discounts and preferential prices

4. Option to a permanent contract

5. Referral program

6. Life insurance

7. Types of compensation :

8. Attendance bonus

9. Productivity bonus

10. Punctuality bonus

11. Monthly bonus

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.