Collections- Customer Service Agent (Contact center)

We are Daimler Financial Services Mexico, a branch of the Daimler Trucks group, and we offer financial solutions that adapt to the needs of our distributors, clients, and market.

With over 25 years in Mexico, we have focused on building an excellent reputation of service; and to achieve that, we have relied on technological innovation, digital evolution, and a customer-oriented approach.

We are committed to offering excellent financial services that give value to our trademarks, distributors, clients, collaborators, and all our community where we live and work.

SBCX Collections- Customer Service Agent

Collections-Customer Service Agent : SANTA FE, CIUDAD DE MÉXICO

Purpose :

This position requires a customer-focused individual to manage accounts within the 0-30-day delinquency range.

Key responsibilities include Resolving customer service inquiries and addressing account concerns.

Collecting payments and implementing effective payment solutions.

Managing inbound and outbound call volume with a focus on servicing Truck accounts.

Building strong customer relationships through consultative interactions and value-added services.

Act as a liaison between the customer and various corporate departments.

Duties :

• Fielding calls from Daimler Truck small business customers in the United States and providing agile, efficient, and caring service to solve their concerns or provide a clear guidance as to the status of their accounts.
• Making outbound calls to Daimler Truck small business customers who have reached the early-delinquency bucket, to assess the reason for the lack of payment and help them achieve a solution that allows them to regularize their delinquency situation.
• Perform skip tracing to locate clients and / or collateral by obtaining contact information as well as address for delinquent customers through authorized means.

Profile :

Scolarship Bachelor’s Degree

Languages English (100%) C1-C2 Full proficiency

Work Experience 1 year of customer facing phone experience in collections field.

Hard Skills Excel (basic to intermediate)

Labor Skills : Negotiation and persuation

Active Listening

Strong communication skills to effectively collaborate with Collections Leadership, agents, and business System Owners.

Our Convictions :

Excellence

People Always

Sustainability :

Customer Driven

Shared Values

Diversity allows us to employ people with different experiences, abilities and points of view, and that is what enhances our culture and brings us to the forefront among the top global companies.

At Daimler Financial Services, we value the diversity between our employees.

In order to enrich the culture, acknowledges the importance of including people with different points of view and lifestyles into our company. When we select our talent, we focus on abilities; we do not discriminate based on ethnicity, nationality, gender, race, age, disability, social condition, health, religion, immigrant status, opinions, sexual orientation, gender identity or gender expression, marital status, university or appearance. Diversity allows us to employ people with different experiences, abilities and points of view, and that is what enhances our culture and brings us to the forefront among the top global companies.

At Daimler Financial Services, we value the diversity between our employees.

In order to enrich the culture, acknowledges the importance of including people with different points of view and lifestyles into our company. When we select our talent, we focus on abilities; we do not discriminate based on ethnicity, nationality, gender, race, age, disability, social condition, health, religion, immigrant status, opinions, sexual orientation, gender identity or gender expression, marital status, university or appearance.

Salario : $20,000 brutos mensuales más prestaciones superiores