ON-SITE Customer Service

English proficiency

We are an innovative global provider of industrial solutions, specializing in advanced electrical products and services.

With over 40 years of experience and a leadership position in Asia.

As a global company present in over 140 countries, we're committed to driving innovation and providing sustainable energy solutions.

We’ve started operations in Mexico, and we're looking for talented professionals to help us establish a strong presence. This is a fantastic opportunity for growth within a global company.

• This is NOT a SALES OR MANAGER Position

Profile / Skills

• Bachelor’s degree in electrical engineering, energy, or related field.
• Knowledge of related products such as power transformers, high-voltage switches, box substations, capacitors, and insulators;
• 1-3 years of experience.
• English proficiency.
• Proficient in using Microsoft Office and other office software.
• This is NOT a SALES OR MANAGER Position

Main Responsibilities :

Assist regional and other departments in handling after-sales issues, classify after-sales information according to standards and promptly forward it to relevant production departments, be responsible for resolving after-sales issues and tracking progress until closure while providing feedback to related departments, and maintain after-sales service records with statistical analysis of information.

• Based on user feedback, identify and analyze the corresponding faults, and provide appropriate solutions, including but not limited to : installation, debugging, maintenance, repair, replacement, consultation, upgrading, and modification.¿
• Provide on-site or remote technical support and installation guidance.
• Complete after-sales service work according to Customer needs, maintain Customer relationships, and understand and discover user requirements.
• Prepare the necessary materials and components according to the needs of the site or users.
• Summarize the handling of issues and organize relevant reports and documentation.
• Actively collect user feedback, improve work methods, and provide beneficial suggestions for the company's operations.
• Follow safety regulations and codes in accordance with EHS requirements and comply with the company's compliance requirements.
• Manage dispatched service engineers, authorized engineers, and subcontractors, and urge subcontractors to complete projects on time as per the contract.
• Coordinate the management of regional personnel, subcontractors, and authorized engineers; update weekly work reports, work plans, and expense records.
• Provide quotations, reviews, and signing services for paid services and spare parts purchase contracts.
• Complete other tasks assigned by leadership on time.

Offer :

• This is NOT a SALES OR MANAGER Position
• Offer a competitive salary package with benefits and perks that exceed the legal requirements.
• Provides a unique opportunity to immerse yourself in Asian business culture.
• To work in a culture where we overcome challenges and grow together.
• To be part of a leading, inclusive and diverse organization that respects everyone's contribution.
• Build relationships with colleagues from different parts of the world, expanding your professional network on a global scale.

We integrate all cultures; we respect and value inclusion and diversity. We're in favor of and committed to equal employment and development opportunities for all, which is why we work all our selection processes without distinction of religion, age, sex, race, gender, identity, sexual orientation, marital status, socioeconomic status, political opinion or any other kind.