About the Role
The Chief Operating Officer (COO) will lead and optimize field operations across Whoosh’s Latin American markets. This role is key to ensuring our services are efficient, reliable, and scalable, with a strong focus on day‑to‑day operational execution. The COO will leverage operational experience to improve processes, manage field teams, and align strategic objectives with on‑the‑ground realities. This position is central to sustaining growth, enhancing the customer experience, and building high‑performing, resilient teams.
Key Responsibilities
- Oversee daily field operations across multiple LATAM markets, ensuring quality, efficiency, and reliability.
- Develop strategies to scale operations and optimize resources.
- Manage logistics, fleet operations, and supply chain to maintain service availability.
- Monitor KPIs and drive process improvements using data and technology.
- Ensure budget control, compliance, and operational integrity.
- Foster team growth, accountability, and cross‑functional collaboration.
Requirements
Extensive operations or logistics experience, ideally in mobility, transportation, or tech‑enabled services.Proven ability to manage multi‑country operations and scale businesses.Experience leading teams, mentoring and developing high‑performing groups.Strong leadership and analytical skills; data‑driven decision maker.Knowledge of fleet management, last‑mile logistics, or micromobility trends.Experience in Latin America and understanding of regulatory frameworks.Fluent in Spanish and English.Based in Mexico City (CDMX).Ready to join us?
Apply today and be part of shaping the future of mobility in Latin America.
#J-18808-Ljbffr