Manager, Patient Recruitment

Overview

ICON plc is a world-leading healthcare intelligence and clinical research organization.

We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

We are currently seeking a Manager, Patient Recruitment to join our diverse and dynamic team.

As a Manager, Patient Recruitment at ICON, you will lead and manage awarded client work by being accountable for the development of Patient Recruitment and Retention (PRR) tactic and strategies appropriate to the individual study needs and in alignment with sponsor requirements and for the handover of these tactic / strategies to the clinical team for the execution at a state appropriate for the individual study.

What You Will Be Doing

Responsible for study and PRR campaign specific training; liaising with internal stakeholders where required

Recognize, exemplify and adhere to ICON's values which center around our commitment to People Clients and Performance.

Expert knowledge of applicable ICON & Accellacare SOPs, ICH-GCP and applicable regulations

Expert knowledge of applicable Accellacare & ICON systems

Reporting on team and study PRR deliverables

Lead the development of training materials to support PRR, ASN and / or call center operations (Specific to department)

As needed provide oversight to more junior members of staff assigned to the study, this includes but not limited to delegation of tasks and ensuring accountability.

Communicate performance indicators of the department : number of leads, number of calls made, conversion rates to telescreen and booking, screen fail rate etc.

Ensure the integrity of the patient database(s) by performing quality control through automated reporting

As a Manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs

Travel (approximately 20%) domestic and / or international.

Travel to other sites within the network may be required to support increases in workload and, or studies / projects as needed.

Support, preparation and attendance at Bid Defense meetings in support ICON business development opportunities.

Attendance at Kick-off meetings, project meetings as required to input into and discuss recruitment and retention strategies.

Deliver high quality standards and strive for excellence; Act in a proactive, flexible and responsive manner to both internal and external customer needs

To undertake other reasonably related duties as may be assigned

Your Profile

Bachelor's degree in laboratory sciences, biology, or a related field is preferred, with extensive experience in patient recruitment

Proven experience in managing patient recruitment operations, including staff supervision, workflow optimization, and quality assurance.

Strong knowledge of regulatory requirements and best practices in operations, with a focus on compliance and safety.

Excellent leadership and communication skills, with a collaborative approach to working with cross-functional teams and stakeholders.

Detail-oriented, proactive, and adaptable, with a commitment to driving continuous improvement and ensuring high-quality laboratory services.

What ICON can offer you

Our success depends on the quality of our people.

That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits.

Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Various annual leave entitlements

A range of health insurance offerings to suit you and your family's needs.

Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.

Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being.

Life assurance

Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values.

We're dedicated to providing an inclusive and accessible environment for all candidates.

ICON is committed to providing a workplace free of discrimination and harassment.

All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements?

We would encourage you to apply regardless – there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles.

Are you a current ICON employee?

Please apply here

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