Patient Care Scheduler

Job Position : Patient Care Scheduler (Provider Liaison)Work Arrangement : Fully Remote – Based in the Philippines or LATAMJob Type : Full-time, Independent ContractorWork Schedule : Monday–Friday, 9 : 00 AM to 6 : 00 PM Eastern TimeAbout Pearl TalentPearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU.

Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund.

They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years.

Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.Hear why we exist, what we believe in, and who we're building for : Watch hereWhy Work with Us?

At Pearl, we're not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders.

Our focus is on placing you in roles where you can grow, make an impact, and build a long-term career.

We believe in creating environments where your potential is recognized, your voice matters, and your success is tied to meaningful work—not short-term perks.

Joining Pearl means stepping into opportunities that challenge you, support you, and set you up for lasting success.About The CompanyOur client is a U.S.-based healthcare organization focused on increasing access to life-saving medications for patients with chronic conditions.

They partner with leading hospitals, pharmacies, and healthcare providers across the U.S. to simplify the patient care process and ensure timely, affordable treatment.We're looking for aPatient Care Schedulerto support our rapidly growing provider network.

This is a mission-driven role ideal for someone who is organized, persistent, and passionate about creating better health outcomes.Role OverviewAs aProvider Liaison & Scheduler, you'll be responsible for coordinating with healthcare providers and pharmacies to secure signedCollaborative Practice Agreements (CPAs)and scheduleclinical consultationsbetween patients and pharmacists.

You'll handle high-volume outreach, document communications in our CRM system, and ensure patients move efficiently through the scheduling process.This role is ideal for someone with a healthcare coordination background, strong communication skills, and the ability to follow through across multi-step processes.Purpose of Your RoleTo ensure that every patient referred into our program can quickly access the clinical care they need—by securing CPA signatures from providers and efficiently scheduling consultations.

You'll streamline the path between physician, pharmacist, and patient, directly improving patient access and care timelines.Requirements2.Patient Scheduling Support3.Data Management & Reporting4.Workflow Optimization (Growth Opportunity)Preferred ExperienceKey Skills & AttributesProvider Outreach & CPA CoordinationReach out to physician offices via phone, email, and online fax to introduce and secure CPAsExplain the purpose and process of CPAs to medical staffPersistently follow up on unsigned agreements using standardized scripts and sequencesAccurately log all communication and document status in the CRMOnce CPAs are secured, schedule patients for consultations with pharmacy partnersCoordinate schedules between patients and clinical teamsConfirm and document all appointments, reschedules, and follow-upsMaintain clean, up-to-date CRM records for every provider and patient caseIdentify and escalate unresponsive or rejecting providers to U.S. teamSubmit weekly activity and performance reports to the operations teamProactively identify bottlenecks or inefficiencies in outreach and scheduling processesRecommend improvements or new SOPs to streamline operationsCollaborate with other schedulers (as the team grows) to share learnings and best practices1–2+ years in U.S. healthcare operations, patient coordination, or provider support rolesProven experience speaking with physicians, clinic staff, or healthcare providersFamiliar with CRMs (e.g., Telescope), online fax tools, Google Sheets, and remote collaboration tools like Slack and WhatsAppPast experience working with U.S.-based teams in a fully remote roleClear, confident communicator – able to explain complex workflows to medical professionalsPersistent and detail-oriented – follows up thoroughly and tracks progress accuratelyCritical thinker – makes suggestions to improve processes and flag issuesIndependent and proactive – thrives in a remote setting with minimal hand-holdingBilingual (Spanish a plus) – many patients prefer or benefit from Spanish-speaking supportBenefitsPotential for profit share based on performanceFully WFH, foreverAnnual team retreatUnlimited PTOPotential Growth OpportunitiesOur Recruitment ProcessApplicationScreeningSkills AssessmentTop-grading InterviewFinal InterviewJob OfferOnboardingReady to Join Us?

If this role aligns with your skills and career goals, we'd love to hear from you.

Apply now to take the next step in your journey with Pearl.