Sr Manager CX Strategy

Sr Manager CX Strategy

Job Locations : MX-MEX-Mexico City | BR-SP-Sao Paulo

ID : 2025-16154

Category : Customer Experience

Employee Class : Regular

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit : www.didiglobal.com / news

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Team Overview

CX IBG (our international customer experience area ;) is a key to deliver a great journey to all customers. Our team is dynamic, multicultural, diverse and full of passionate people whose mission is to deliver a WOW service to our clients all over the world.

The CX Senior Global Strategy Business Partner will work together with the CX Senior Leadership to define the CX Global Strategy, leading innovative and structured projects on the department all over the world.

In this position, you will be responsible for developing strategic initiatives for the international CX team of DiDi Chuxing, managing different stakeholders and analysing the best approach according to each business maturity

Role Responsibilities

• Support the development and implementation of strategic initiatives for the CX Team
• Manage special projects across different areas and countries, transforming and improving CX mission, vision and key initiatives
• Work on initiatives and projects that will support the decision making for key executives
• Conduct market research and industry analysis for international markets
• Works within the international strategy team, general managers and functional team leaders on international business and local key new initiatives
• Be an internal influencer towards a data driven culture
• Navigate between strategic and operational tasks to ensure execution with high impact

Role Qualifications

EEO Statement

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https : / / careers.didiglobal.com / terms

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