Senior Business Growth Partner

At Blip, we foster a culture of innovation and continuous learning. We are looking for a dedicated individual to join our team as a Customer Success Manager.

The role involves building strong relationships with customers, understanding their needs, and guiding them towards successful adoption and continuity processes. To achieve this, the ideal candidate will be responsible for establishing and maintaining a high level of customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities :

• Relationship Development : Establish trust with customers by becoming a trusted point of contact, anticipating their needs, and delivering tailored solutions.
• Onboarding Process : Design and implement seamless onboarding processes that enable customers to maximize the potential of our products.
• Collaboration : Work closely with internal teams to ensure a positive experience throughout the customer journey.
• Strategic Planning : Develop scalable strategies for customer success, identifying patterns of success and creating targeted action plans to prevent churn.
• Data Analysis : Use customer success data and metrics to assess the health of customer portfolios and inform business decisions.
• Training and Education : Provide ongoing training and support to customers on the features and capabilities of Blip products.
• Problem Management : Act as the voice of the customer within the organization, ensuring that customer concerns are heard and addressed effectively.

We value candidates who possess exceptional communication and interpersonal skills, a proactive approach to problem-solving, and a genuine passion for delivering exceptional customer experiences. If you are a motivated and results-driven professional looking for a challenging role that offers opportunities for growth and development, please apply today!