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Collection Supervisor

Collection Supervisor

MSC Mediterranean Shipping CompanyMexico City, Mexico
Hace más de 30 días
Descripción del trabajo

Responsibilities

  • TEAM SUPERVISION & LEADERSHIP : Lead, mentor, and coach the team.
  • Organize and delegate responsibilities among collection assistants to ensure efficient workload distribution and accountability.
  • Conduct regular performance reviews, 1 : 1 meetings, and training sessions to drive development and motivation.
  • Ensure that team members follow instructions and comply with company policies and procedures.
  • Promote a high-performance culture with accountability, inclusion, and collaboration.

Collections Management

  • Manage the full collections portfolio for all credit customers.
  • Oversee daily collection efforts, including follow-ups on past-due freight invoices, demurrage / detention charges, and / or all open invoices.
  • Ensure the team schedules and sends account statements on a weekly basis, utilizing available technology and tracking tools.
  • Proactively identify and mitigate collection risks, initiating escalation processes with Commercial and Management teams when preventive or corrective action is needed.
  • Monitor and analyze customer behavior and payment performance, sharing findings and action plans with management and leadership teams.

    • Customer & Key Stakeholders Relationship

  • Serve as the escalation point for complex or sensitive customer collection issues.
  • Act as a communication channel between customers and internal departments to resolve invoice discrepancies or payment concerns.
  • Provide customers with personalized service focused on resolving collection-related issues, ensuring communication is clear and professional through approved company channels.
  • Build and maintain cooperative relationships, externally with customers and internally with key stakeholders, including Sales, Customer Service, and Trade.

    • Reporting Controls & Process Analytics

  • Monitor and report on KPIs by preparing and presenting monthly performance reports for management with insights on trends, risks, and solution strategies.
  • Ensure consistent application of Credit and Collections policies.
  • Identify gaps and propose enhancements to existing workflows, leveraging technology where possible.
  • Analyze data from team activities and customer portfolios to identify areas of opportunity and propose improvements.
  • Partner with the Credit Risk team to evaluate customer exposure and ensure process documentation is up to date and audit-ready.

    • Education & Experience

  • Bachelor’s degree in Finance, Business Administration, International Trade, Logistics, or a related field.
  • Postgraduate diploma or certification in Credit Management, Financial Operations, or Supply Chain is a plus.
  • 4–6 years of progressive experience in Accounts Receivable positions, preferably in the logistics, shipping, or freight forwarding industry.
  • At least 2 years of proven experience in a supervisory or team leadership role, managing collection activities and driving results through a team.
  • Fluency in English is required (written and spoken). C1
  • Experience working with B2B customers in complex account structures, particularly large cargo volume or global clients.
  • Strong background in managing freight-related receivables, including demurrage, detention, accessorial charges, and container deposit recovery.
  • Familiarity with international trade terms (Incoterms), ocean freight documentation, and port / terminal billing practices.

    • Seniority level

  • Associate

    • Employment type

  • Full-time

    • Job function

  • Finance and Accounting / Auditing
  • Industries : Truck Transportation and Maritime Transportation

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