Product Onboarding Advocate

Overview

Product Onboarding Advocate

Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you!

Join our team! A Product Onboarding Advocate is responsible for helping first-year customers have a successful onboarding experience as they get started with their Thomson Reuters product(s) and training resources. This includes proactive phone and / or email contacts to help a firm reach key onboarding milestones to increase adoption of product.

Responsibilities

• Deliver Product Onboarding Program and foster relationships with first year customers
• Set customers up for success with an initial onboarding phone call and periodic check-ins to review progress with onboarding milestones, and to increase adoption of product through training resources
• Serve as primary point of contact (phone and / or email) through onboarding program
• Bring appropriate internal individuals together to resolve issues in a prompt and appropriate manner
• Meet performance objectives

Qualifications

How to Apply

To apply, please upload your updated resume in English.

Location : CDMX

What’s in it For You?

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.

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