Customer Success Manager

Locus Robotics is a global leader in warehouse automation, delivering unmatched flexibility and unlimited throughput, and actionable intelligence to optimize operations. Our advanced autonomous mobile robots seamlessly integrate into existing warehouse environments to enhance efficiency, reduce costs, and scale operations with ease. Locus Robotics is a leader in the rapidly growing eCommerce order fulfillment optimization space. Our solution helps warehouse owners attain 2-3X efficiency improvement over cart-picking operations, by empowering pickers to work collaboratively with our robots. All this is accomplished while integrating with the operator’s Warehouse Management System, utilizing and optimizing existing facility infrastructure.

Trusted by over 150 industry leading retail, healthcare, 3PL, and industrial brands in over 350 sites worldwide, Locus enables warehouse operators to achieve rapid ROI, minimize labor costs, and continuously improve productivity. Our industry-first Robots-as-a-Service (RaaS) model ensures ongoing innovation, scalability, and cost-effectiveness without the burden of significant capital investments. With proven capabilities in diverse workflows—from picking and replenishment to sorting and pack-out—Locus Robotics empowers businesses to meet peak demands and adapt to ever-changing operational needs.

Are you ready to help global brands unlock the full value of robotics automation in their warehouses? As a Customer Success Manager, you’ll drive success for customers in Mexico, leading the rollout of cutting-edge warehouse automation solutions. You’ll turn complex deployments into seamless operations, working closely with technical teams to deliver lasting impact. Your skills in project management, relationship-building, and technical aptitude will be key to long-term customer satisfaction. This is an opportunity to join an elite team at the forefront of innovation, delivering transformative logistics solutions to industry leaders.

• We are only accepting local candidates in the Mexico City, Mexico metro area.
• This role requires approximately 50%-75% travel in Mexico with up to 5% travel to the United States.
• A valid Mexican passport and a valid Mexico driver’s license are required.
• 100% bilingual (English / Spanish) - Ability to communicate technical / complex information both verbally and in writing both in English and Spanish.
• Only resumes submitted in English will be considered.

Responsibilities

Qualifications

Additional Information

Locus Robotics is an Equal Opportunity Employer.

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