Service Desk Lead-bilingue

HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. HCL is looking for a Service Desk

Associate's degree or vocational training in a relevant field (e.g., IT support, computer science) is a plus.

• CompTIA A+ certification or equivalent entry-level IT support certification is desirable.
• Proven experience in a customer service role is beneficial.
• Ability to work under guidance to record and track reliability data for services
• Familiarity with IT Infrastructure Library (ITIL) best practices is a plus
• Demonstrated ability to perform the essential duties of the position with or without accommodation.

Understanding of computer hardware, software (operating systems, common applications), and networking concepts.

Serves as the first point of contact for users requiring technical support. This role involves providing efficient and effective support to resolve or escalate issues, ensuring a high level of customer satisfaction.

Major Medical Expenses Insurance (extends to spouse and 2 children under 25 years of age, if applicable).

~ Minor Medical Expense Insurance.

~ Para obtener más información sobre cómo procesamos sus datos personales, consulte el Aviso de Privacidad de Datos de Candidatos de HCLTech. Candidate Data Privacy Notice | HCLTech