Solution Architect - Contact Center & Voice AI - Remote Work

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At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting‑edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Solution Architect - Contact Center & Voice AI at BairesDev

We are seeking an experienced Solution Architect specializing in IVR and Contact Center solutions to design and implement enterprise‑scale voice communication systems. You'll combine deep expertise in contact center architecture with cutting‑edge Voice AI technologies to create innovative, intelligent customer engagement solutions. This role requires both strategic thinking and hands‑on technical knowledge across voice protocols, IVR systems, and conversational AI platforms.

What You'll Do :

• Design and architect enterprise‑scale IVR and Contact Center solutions.
• Implement voice communication systems using VoIP, SIP, RTP, SRTP, and WebRTC protocols.
• Integrate Voice‑based AI and Conversational AI solutions using LLMs, ASR, and TTS technologies.
• Develop architectural strategies for implementing AI‑powered customer engagement platforms.
• Provide technical leadership and guide implementation teams on best practices.
• Collaborate with stakeholders to translate business requirements into scalable technical architectures.

What we are looking for :

How we do make your work (and your life) easier :

Apply now and become part of a global team where your unique talents can truly thrive!

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting

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