Senior Project Manager - SaaS

Senior Project Manager – SaaS

Position available in : Mexico City

Job Type : Permanent

Work Scheme : Remote

Your New Company

This company provides a comprehensive SaaS platform designed specifically for the hospitality and restaurant industry. The platform helps restaurants, bars, hotels, and catering businesses digitalize and optimize operational processes, improve productivity, reduce costs, and ensure compliance with industry regulations.

The software offers tools for operations and audits management, inventory and purchasing control, staff scheduling, digital training, real-time analytics, and regulatory compliance.

Your New Role

As Senior Project Manager – SaaS Implementation & Onboarding, you will lead the deployment and onboarding of the software for new clients in Mexico. You will coordinate cross-functional teams, including onboarding specialists, product, and development, ensuring projects are delivered on time, within scope, and budget.

You will serve as the primary point of contact for clients, translating their business needs into project requirements, documenting processes, and maintaining communication with the global team. This role combines strategic planning, project management, and customer-facing responsibilities, with opportunities to influence processes and improve client experience.

What You Need to Be Successful

• Bachelor's degree in Business, Engineering, IT, or related field.
• PMI certification (PMP or equivalent) is required.
• Minimum 5 years of experience managing SaaS or software implementation projects.
• Strong knowledge of Agile methodologies (Scrum, Kanban, hybrid).
• Advanced English (oral and written) – daily communication with international teams.
• Commercial mindset, able to understand and anticipate client needs.
• Experience in medium-sized or small companies preferred.
• Ability to coordinate cross-functional teams (onboarding, product, development).

What You'll Get in Return

If you meet the requirements, apply at or send your CV to genesis.florentino@hays.com.mx