Senior ServiceNow Platform Administrator

Senior ServiceNow Platform Administrator

Senior ServiceNow Platform Administrator

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EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are seeking a skilled Senior ServiceNow Platform Administrator to join our client's team as an independent contributor.

The ideal candidate will maintain and optimize the ServiceNow platform, ensuring seamless operations and alignment with business requirements.

Responsibilities

• Perform daily administration of the ServiceNow platform, managing user access, roles, and permissions
• Configure and maintain forms, workflows, and business rules
• Monitor system performance and execute regular maintenance tasks
• Customize and configure ServiceNow applications and support the rollout of new applications and modules
• Develop and maintain Service Catalog items and associated workflows
• Design and implement integrations between ServiceNow and other enterprise systems
• Develop and manage automation scripts to enhance process efficiency
• Provide technical support for ServiceNow-related issues and inquiries
• Troubleshoot and resolve issues on the ServiceNow platform
• Conduct root cause analysis for system issues and implement corrective actions
• Identify opportunities for process improvement and system enhancements
• Stay informed about ServiceNow releases and new features, recommending and implementing upgrades as appropriate

Requirements

Nice to have

We offer

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology, Engineering, and Business Development

Industries

Software Development, IT Services and IT Consulting, and Pharmaceutical Manufacturing

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