IT ServiceNow Manager

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Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It!

Overview

Job Summary

We are seeking a IT Manager – ServiceNow to lead our ServiceNow platform team in the ongoing evolution of our domain-separated, multi-tenant implementation. This individual will be responsible for strategic platform leadership, team development, architecture guidance, and delivery excellence across internal and external customer environments.

This is a hands-on leadership role where deep technical expertise in ServiceNow, platform governance, and cross-team collaboration are essential. The ideal candidate balances execution with vision—guiding the platform toward stability, scalability, and innovation. This role requires a strong technical leader who can balance individual customer needs with platform-wide governance and long-term sustainability.

Key Responsibilities

• Lead and mentor a team of ServiceNow developers and system administrators to deliver high-quality, sustainable solutions.
• Own the health, design, and roadmap of CompuCom’s domain-separated ServiceNow instance.
• Oversee customer integrations including identity and access management (SSO, LDAP) and custom configurations.
• Act as the primary point of contact for platform operations and integrations, including coordination with InfoSec, network, architecture, and client delivery teams.
• Champion best practices in development, documentation, and change control.
• Guide development teams through :

LDAP and SSO / SAML configurations

Required Qualifications

LDAP and SAML authentication setup

We offer

If you are interested, please send your resume in English

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

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