Client Success Manager (Affiliate channel)

We redefine recruitment by focusing on a rich back to basics approach that focuses on genuine relationship building both with our clients and our candidates, offering a truly bespoke service that revolves around that perfect match. With global reach and equipped with profound industry insights and an extensive network, we have now earned the trust of globally recognized iGaming and fintech companies. Standing firmly as the go-to partner for these industry leaders, collaborating on numerous local and global HR projects, we take pride in our role as true lifetime partners for both our clients and candidates.

Job Description

A long-established and trusted global brokerage firm is seeking a strategic and hands-on Client Success Manager (Affiliate channel)  to strengthen commercial department within a dynamic Forex and CFD environment. With over 30 years of industry presence, this firm has built a solid reputation for transparency, innovation, and client success, offering a broad range of CFD products including forex, commodities, indices, and more.

Location : On-site Cancun, Mexico

Responsibilities :

As a Client Success Manager , your broad responsibilities will include but are not limited to :

• Proactively reach out to and engage clients generated through the company’s CRM, following structured outreach strategies.
• Guide approved clients through the onboarding process, supporting them toward their first deposit and active engagement.
• Develop and execute reactivation initiatives to re-engage dormant clients and encourage ongoing trading activity.
• Handle client objections with confidence and professionalism, clearly communicating product value and benefits to achieve business goals.
• Act as the primary point of contact for clients, ensuring timely responses, efficient communication, and smooth coordination with internal departments.
• Build and maintain long-term relationships with clients, fostering trust, retention, and overall satisfaction.
• Identify opportunities for clients to expand their engagement or explore additional services and platforms.
• Collaborate cross-functionally with marketing and other teams to enhance the overall client journey and deliver a personalised experience.
• Communicate effectively across multiple channels — calls, emails, and messaging platforms — adapting communication style to suit client preferences and cultural nuances.
• Manage workload and prioritise effectively to focus on high-value opportunities and maximise business results.

Requirements :

What’s in it for you?

Our client offers an exciting, challenging role in a collaborative, dynamic environment. The right person will find many career growth opportunities in their company, whether you want to advance your technical skills or aspire to leadership in the future.

Benefits :