Esta oferta de trabajo no está disponible en tu país.
Customer Engagement Management Advisor
Hewlett Packard EnterpriseTlaquepaque, Jalisco, MéxicoHace 4 días
Descripción del trabajoResponsibilities Handles and resolves customer issues and escalations leveraging in-depth knowledge of organization products and services. Leverages data analytics, customer feedback, and insights to identify trends, pain points, and opportunities for improvement, and makes recommendations. Manages and strengthens relationships with vendors and channel partners, ensuring effective collaboration and alignment with customer needs. Provides regular updates to the management on customer engagement performance and strategic initiatives. Collaborate with cross-functional teams to identify inefficiencies and develop strategies for process enhancements. Collect and analyze operational data to identify patterns, risks, and opportunities for process optimization. Collaborates closely with other departments to improve solutions and ensure seamless customer interactions. Generate reports on key performance metrics and share actionable insights with management and stakeholders. Investigate root causes of recurring operational issues and propose sustainable solutions to improve accuracy and efficiency. Partner with internal teams , including the Delivery team as the primary stakeholders as well as sales, sales operations (Master Data, CEM, eBusiness) , and other teams , to address operational challenges effectively. Ensures that all customer engagement activities comply with ethical and legal requirements, including data protection and consumer rights. Education & Experience Recommended bachelor's degree in business administration, Supply Chain Management, or a related discipline, or equivalent work experience.Typically has 2-4 years of work experience in supply chain operations, order management, or related fields. Preferred Certifications Preferred Certifications : Supply Chain Operations Professional (or equivalent certification). Knowledge & Skills Strong attention to detail and organizational skills.Proficiency in SAP and advanced Excel skills.Analytical mindset with the ability to resolve issues independently.Excellent verbal and written communication skills in English. Cross-Org Skills Effective Communication Results Orientation Learning Agility Digital Fluency Customer CentricityOperational ExcellenceEmotional IntelligenceGrowth mindset, proactiveness and initiativedata analyticsLeadershipdecision making Impact & Scope Directly contributes to team success by executing critical order management tasks and driving process improvement initiatives.Acts as an informed team member, providing insights and analysis to improve operational performance. Complexity Handles routine and moderately complex order management issues, ensuring timely and accurate execution within established guidelines. Disclaimer This job description describes the general nature and level of work performed in this role. Job - Sales Operations Schedule - Full time Shift - No shift premium (Mexico) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Customer Engagement Management Advisor
- Description -
- Job Summary
- This role is essential in driving the success of our customer experience goals, a cornerstone of our company's mission.
By supporting key business operations activities to support the E2E OM process, this position ensures that every order is handled with precision, efficiency, and care from processing customer orders and performing changes, cancellations, and updates to uploading invoices, this role ensures seamless and effective order fulfillment.As a vital contributor to our commitment to excellence, this role collaborates with cross-functional teams to address root causes of recurring issues, ensuring operational efficiency and adherence to policies and procedures.
This position plays a vital role in maintaining accurate order data and contributing to process improvements within the Supply Chain Operations and Analytics Hub (SCOAH).
It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc.
These may be subject to change and additional functions may be assigned as needed by management.
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested.
This information is provided voluntarily.
The information obtained will be kept in strict confidence.If you'd like more information about HP's or your EEO rights as an applicant under the law, please click here : Learn more about HP personal data practices at , (where applicable), , and .
You can be yourself at HP.Click to submit a request for support.
#J-18808-Ljbffr
Crear una alerta de empleo para esta búsqueda
Customer Management • Tlaquepaque, Jalisco, México
Ofertas relacionadas
Empowering the people that make global commerce happen.CargoSprint is made up of a world-class team of highly motivated individuals who are passionate about transforming the cargo industry.We have ...Mostrar másÚltima actualización: hace 22 días
Partner Sales Director - IHV Alliances.Be among the first 25 applicants.Partner Sales Director - IHV Alliances.Canonical is a leading provider of open source software and operating systems to the g...Mostrar másÚltima actualización: hace más de 30 días
- Oferta promocionada
Gerente de desarrollo de negocio
ENKAR EXPEDIATlajomulco de Zúñiga, Jalisco, Mexico En Enkar buscamos talento con pasión por la logística internacional y un ADN 100% comercial, listo para impulsar nuestro crecimiento entre USA y México.
Formarás parte de un equipo ágil y colaborati...Mostrar másÚltima actualización: hace 5 días
- Oferta promocionada
Customer Service Representative
Tata Consultancy ServicesSan Pedro Tlaquepaque, Jalisco, Mexico The ideal candidate loves talking to people and proactively solving problems.Communicating with customers via phone, email, and chat.
Providing informed responses to questions about products, pricin...Mostrar másÚltima actualización: hace más de 30 días
- Oferta promocionada
Servicios de avalúos inmobiliarios en Centro de Moda Zapotlanejo
Cronoshare.com.mxCentro de Moda Zapotlanejo (Jalisco), mx Cronoshare es una plataforma online para profesionales que quieren encontrar nuevos clientes.Buscamos Servicios de avalúos inmobiliarios en Centro de Moda Zapotlanejo y alrededores.Pertenecer a la ...Mostrar másÚltima actualización: hace más de 30 días
- Oferta promocionada
Customer Advocate
BebeecustomerJalisco, México The key to our customer success lies in proactive issue resolution and building passionate advocates.Here's what you'll be doing : Engage with customers via various communication channelsProvide expe...Mostrar másÚltima actualización: hace 2 días
- Oferta promocionada
Technical Lead – CMMS / Maximo
VantiveGUADALAJARA, Jalisco, Mexico Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere.
For 70 years, our team has driven meaningful innovations in kid...Mostrar másÚltima actualización: hace 17 días
- Oferta promocionada
Customer Engagement Management Advisor
HpTlaquepaque, Jalisco, México Job SummaryThis role is essential in driving the success of our customer experience goals, a cornerstone of our company's mission.
By supporting key business operations activities to support the E2E...Mostrar másÚltima actualización: hace 1 día
- Oferta promocionada
Construcción de invernadero para arboles
Cronoshare.com.mxTlajomulco de Zuñiga (Jalisco), Mexico Necesito un servicio de Construcción de invernaderos con las siguientes características : .Qué nuevo equipamiento necesita el invernadero?.
Tamaño aproximado del invernadero.Para qué tipo de cultivo e...Mostrar másÚltima actualización: hace más de 30 días
- Oferta promocionada
Training Instructor
SanminaTlajomulco de Zúñiga, Jalisco, Mexico Educación : Licenciatura o Ingeniería trunca o terminada.Experiencia : 2 años de experiencia como instructor de capacitación preferentemente, capacitación en piso de producción y en ensambles.Conocim...Mostrar másÚltima actualización: hace 23 días
- Oferta promocionada
Construcción de invernadero para agricultura
Cronoshare.com.mxTequila (Jalisco), Mexico Tengo un terreno que quiero aprovechar para una farmacia vivivente.Qué nuevo equipamiento necesita el invernadero?.Tamaño aproximado del invernadero.
Para qué tipo de cultivo es el invernadero?.Agri...Mostrar másÚltima actualización: hace más de 30 días
- Oferta promocionada
Unified Communications Technical Analyst
Cummins Inc.Guadalajara, Jalisco, Mexico Engineer - Unified Communications Technical Analyst.As a Unified Communications Technical Analyst at Cummins, you will be responsible for designing, configuring, and supporting communication and co...Mostrar másÚltima actualización: hace 6 días
- Oferta promocionada
Wedding Planner en Cuquio
Cronoshare.com.mxCuquio (Jalisco), mx Cronoshare es una plataforma online para profesionales que quieren encontrar nuevos clientes.Buscamos Wedding Planner en Cuquio y alrededores.
Pertenecer a la red de profesionales de Cronoshare no t...Mostrar másÚltima actualización: hace 7 días
- Oferta promocionada
Technical Lead, IT Collaboration
Guadalajara, JaliscoGuadalajara, Jalisco, Mexico Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere.
For 70 years, our team has driven meaningful innovations in kid...Mostrar másÚltima actualización: hace 11 días
- Oferta promocionada
Head Of Talent Management
MagnocampoGuadalajara, Jalisco, Mexico Promote the attraction, development, well-being, and retention of human talent, aligning employee capabilities with Magnocampo's strategic guidelines, promoting a culture of productivity, innovatio...Mostrar másÚltima actualización: hace 5 días
- Oferta promocionada
Customer Support Engineer
CargoSprint LLCGuadalajara, Jalisco, MexicoTeletrabajo
- Oferta promocionada
Partner Sales Director - IHV Alliances
CanonicalZapopan, Jalisco, MexicoTeletrabajo
- Oferta promocionada
Consultant, IT WWM Tech Lead
VantiveGUADALAJARA, Jalisco, Mexico Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere.
For 70 years, our team has driven meaningful innovations in kid...Mostrar másÚltima actualización: hace 17 días
- Oferta promocionada
Wedding Planner en Tequila
Cronoshare.com.mxTequila (Jalisco), mx Cronoshare es una plataforma online para profesionales que quieren encontrar nuevos clientes.Buscamos Wedding Planner en Tequila y alrededores.
Pertenecer a la red de profesionales de Cronoshare no ...Mostrar másÚltima actualización: hace más de 30 días
- Oferta promocionada
Business Advisor (Food Service)
Mondelez InternationalGuadalajara, Jalisco, Mexico Business Advisor (Food Service) page is loaded## Business Advisor (Food Service)locations : Guadalajara , Mexicotime type : Full timeposted on : Posted Yesterdayjob requisition id : R-147257## ...Mostrar másÚltima actualización: hace 23 días