Technical Support Representative

We are seeking a highly skilled Technical Support Representative to join our team. In this role, you will be the first point of contact for users requiring technical support.

This position involves providing efficient and effective support to resolve or escalate issues, ensuring a high level of customer satisfaction.

The ideal candidate will have strong technical expertise and the ability to quickly assess situations to resolve or escalate them.

Key Responsibilities

• Provide technical support to end-users via phone, email, and other channels.
• Review, assess prioritization based on escalation criteria, and categorize all support requests in the ticketing system.
• Perform basic troubleshooting and problem resolution for common hardware, software, and network issues, following documented procedures and knowledge base articles.
• Assist users with password resets, account lockouts, and basic application usage.

You will also assist with onboarding new users and setting up their accounts and equipment. Additionally, you will maintain clear and concise communication with end-users regarding the status of their requests.

This is an excellent opportunity to develop your technical skills and work with a dynamic team. If you have a passion for delivering exceptional customer service and resolving technical issues, we encourage you to apply.