Project Manager, Technical Service Management & Automation

Overview

Description - About the Role : We are seeking an experienced ServiceNow Project Manager to lead the planning, execution, and successful delivery of ServiceNow projects. The ideal candidate will be responsible for managing project scope, timeline, budget, and stakeholder communication while ensuring alignment with business objectives. This role requires expertise in project management methodologies, a strong understanding of ServiceNow capabilities, and the ability to drive cross-functional collaboration.

Responsibilities

• Lead and manage ServiceNow implementation and enhancement projects from initiation to completion.
• Define project scope, objectives, timelines, and deliverables in collaboration with stakeholders.
• Develop detailed project plans, track progress, and ensure timely completion of milestones.
• Facilitate communication between technical teams, business users, and leadership to align project goals.
• Identify project risks, issues, and dependencies, and implement mitigation strategies.
• Oversee budget, resource allocation, and vendor relationships as needed.
• Ensure compliance with ITIL best practices and organizational governance standards.
• Drive continuous improvement by analyzing project outcomes and implementing lessons learned.
• Provide regular project status updates and reports to stakeholders.
• Support change management efforts to drive user adoption and successful deployment of ServiceNow solutions.

Required Qualifications

Preferred Qualifications

Personal Qualities

Knowledge & Skills

Cross-Org Skills

Impact & Scope

Impacts function and leads projects requiring understanding of multiple disciplines or areas of HP.

Complexity

Uses managerial concepts and company objectives to resolve issues in creative and effective ways.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Job

Data & Information Technology

Schedule

Full time

Shift

First Shift (Mexico)

Travel

Relocation

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here : Know Your Rights : Workplace Discrimination is Illegal

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