Senior Manager, Technical Program Management

Overview

Senior Manager, Technical Program Management within SHIELD, Zillow’s Security, Help, Identity, Experience, Lifecycle, Delivery organization. You will lead a team of experienced Technical Program Managers and Program Managers who orchestrate execution across complex, multi-disciplinary technology and risk domains. Reporting to the VP, CISO, this role elevates operational excellence, drives strategic alignment, and ensures programs deliver measurable business outcomes at scale. You will set vision, influence senior leaders, and build an empowered team that thrives in a fast-moving, high-stakes environment.

Responsibilities

• People Leadership : Recruit, mentor, and grow TPM / PM talent; set clear performance expectations, foster psychological safety, and build career pathways aligned to Zillow’s mission.
• Program Execution : Lead multi-functional programs across Security, Risk, End-User Experience, and IAM; ensure outcomes are measurable, secure, and sustainable.
• Strategic Planning : Drive operational planning cycles; set objectives that balance resilience, productivity, and innovation.
• Governance & Reporting : Establish portfolio-level dashboards, metrics, and executive briefings to track performance, outcomes, and enterprise risk.
• Cross-Functional Collaboration : Forge strong partnerships across Engineering, Legal, People & Places, Procurement, and Finance to ensure broad alignment and accountability.
• Policy & Influence : Contribute to enterprise policy and process evolution, ensuring SHIELD’s mission to protect, support, and enable Zillow is embedded into company-wide practices.

Who you are

About Zillow and the Team

Zillow is reimagining real estate to make it easier to unlock life’s next chapter. As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions and easier buying, selling, financing, and renting experiences. Our culture emphasizes innovation, employee experience, and equity and belonging. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. If you require accommodation, please contact your recruiter directly.

Teleworker role : This position is categorized as a teleworker role. Teleworkers work from a location of their choice identified to the company. Employees may live anywhere, preferably in Mexico City area for occasional in-office events.

In addition to a competitive base salary and benefits, this position is eligible for equity awards based on experience, performance, and location.

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