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QMS & QRE SUPERVISOR - Now Hiring!
StellantisColonia Santa Fe, Ciudad de México, MexicoHace 8 días
Descripción del trabajoLead a team (of 15-25 FTE) Mexico Direct, Mexico FTC, Mexico Service Center, & Canadian PSP employees to execute : Design Assessments : Managing the PFDI wide KPIs for reporting, across all PFDI disciplines. Roster & report NA PFDI status of Design Assessment, as required, over all NA Projects, as specified at Project Milestone intervals. Program Health Review Scorecard : Provide & input status for QPER KPIs, in support of all NA PFDI Projects, at specified Project Milestones Customer Survey Analysis : Lead QPER team to execute data analysis of all NA PFDI Projects, specific to 3
rd
Party & Internal Customer Surveys (JD Powers IQS, VDS, & Appeal, plus internal QFS). Scope includes verbatim analysis of survey raw data to stratify & report to NA PFDI, the specific buckets & performance, on a monthly basis. Execute as directed, any supporting special studies requested by the NA PFDI Team. Share results with other Regions to develop an understand of Regionally unique customer concerns & expectations.
- GIMS & RACE Issues : Initiate & drive resolution of all GIMS associated with Customer Survey data. Lead issue resolution for RACE escalated Quality Issues.
- Execute the Lessons Learned format & CFO evaluation to ensure repetitive issues are eliminated.
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Supervisor • Colonia Santa Fe, Ciudad de México, Mexico
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