Senior Product Manager

Overview

GovOS is a leading provider of transaction and compliance software for state and local governments to streamline property, licensing, and tax interactions with businesses and citizens. Headquartered in Austin, Texas, GovOS serves more than 800 government agencies across the United States. With the company's secure suite of cloud-based solutions, governments can maximize revenue, increase compliance, reduce costs, and meet constituent demand for modern, self-service transaction and payment services. Across the country, local governments are working hard to improve the lives of their citizens, as well as their own employees. We are 100% invested in providing governments with innovative solutions and industry-leading services that will help them deliver impactful change in their communities. Government agencies have been winning awards with us for almost 20 years now. We have the highest customer retention rates in our industry because no one works harder than we do to ensure our customers' success. Our Mission Statement To enable state and local governments to modernize their citizens and business transactions through innovative SaaS solutions and seamless payments.

Responsibilities

• Platform Roadmap & Epics : Lead the development of embeddable UI components that improve user experience, focusing on ease of use for both government employees and the public / constituents. Develop and communicate a long-term roadmap that leverages platform services, microservices, and no-code automation to solve business challenges across various government functions.
• 0 to 1 Product Management : Lead new product initiatives from 0 to 1, driving the initial ideation, identifying customer pain points, product development, and successful launch of new platform features and business applications. Guide early-stage product development, working closely with engineering teams to ensure the product aligns with business applications' needs and offers high-value solutions to end customers (county / city / state government offices).
• Technical Expertise in Platform Architecture : Good knowledge of use cases around available search technologies such as Open Search, Elastic Search, Lucene Search. Collaborate with engineering to guide product architecture containing platform services such as payments, authentication, notifications, messaging, audit etc.
• Workflow Automation and No-Code Platform Development : Lead initiatives to expand the platform's no-code capabilities, empowering non-technical users to automate complex workflows and build custom solutions without writing code. Enhance the platform's automation features, allowing users to design, automate, and monitor workflows such as business license applications, tax filings, payments, and financial reporting with minimal manual effort.
• Performance Monitoring and Continuous Improvement : Define and monitor KPIs for platform performance, feature adoption, customer satisfaction, and efficiency improvements driven by automation and no-code workflows. Use data-driven insights to continuously iterate on features and ensure they meet user needs, reduce manual work, and improve service delivery.

Qualifications

Benefits

The pay range above represents the anticipated low and high end of the pay range for this position and may change in the future. Actual pay may vary and may be above or below the range based on various factors, including but not limited to work experience and performance.

#J-18808-Ljbffr