Mgr-Risk Management

Overview

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Process Excellence team, composed of process engineering professionals within the Global Strategy Operations & Performance (GSOP), plays a critical role in strengthening controls and operational resiliency across Global Merchant and Network Services (GMNS). Operating as internal consultants, the Process Excellence team accelerates progress in understanding and optimizing critical processes by dedicating its time, technical expertise, and tooling to define business processes; create L1-L3 process maps; identify and map process risks (informed / consulted); design, enhance, and test process controls; document standard operating procedures; and provide actionable recommendations for process optimization.

The Manager – Process Excellence will support the Director in executing high-priority initiatives that help GMNS meet expanding operational, regulatory, and third-party risk and compliance requirements. This role will lead analysts and collaborate across functions to drive process excellence, improve control environments, and embed a culture of continuous improvement. The Manager will serve as a key contributor in mapping and optimizing business processes, leveraging technology, and supporting audit readiness.

Key Responsibilities

Lead the documentation, assessment, and enhancement of critical business processes to mitigate risk, reduce inefficiencies, and improve control effectiveness

Deliver end-to-end process mapping, SOP development, and gap analyses to support a stronger and more consistent operating environment

Apply tools and technologies—including GenAI, digital process mapping, and automation solutions—to improve documentation quality and reduce manual work

Support project management discipline by applying standard frameworks, timelines, and tracking for deliverables

Partner with Compliance, Operational Risk, Internal Audit, and Technology to ensure alignment with enterprise standards and risk appetite

Mentor analysts and contribute to their development while building subject matter expertise in operational quality, process optimization, and regulatory enablement

Share best practices and insights with partner teams to cultivate operational excellence

Preferred Qualifications

5+ years of experience in financial services, payments, or a related field

Experience managing direct reports and developing high-performing teams

Proven experience in process documentation and control design

Familiarity with compliance functions such as AML, Financial Crimes, Sanctions Screening, KYC, Privacy, etc.

Experience querying data or accessing backend systems; SQL and Python preferred

Strong stakeholder management and communication skills with the ability to work across functions

Experience supporting internal or external audits is a plus

Exposure to GenAI, automation tools, or digital process mapping technologies is preferred

Ability to work in a dynamic, matrixed environment with evolving priorities

Benefits

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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