Regional OFR Process Excellence Senior Manager

Regional OFR Process Excellence Senior Manager

Job Location : Miami, FL, USA

Key Responsibilities

• Contribute to the development of the global standard for assigned topics by : continuously analyzing existing processes, workflows, training, KPI, GSC services, solutions, systems to identify bottlenecks, inefficiencies, and opportunities for improvement.
• Collecting requirements / feedback / best practices from the countries with regards to the above, and providing those to the global process excellence and solutions delivery teams.
• Supporting the global requirement prioritization process.
• Drive country adoption of global processes and solutions : collaborate effectively with countries in scope to develop country improvement roadmaps, focusing on achieving operational excellence in line with global standard, and follow up on the roadmap execution. (partially travelling on-site)
• Drive improvement OFR operations key performance indicators (KPIs). Effectively collaborate with countries to enable them to self‑steer and continuously improve based on available measurements.
• Continuously monitor compliance and ensure our business practices and processes are compliant with all relevant government, industry and company rules and regulations.
• Foster collaboration and change management : Collaborate with stakeholders across the organization to gain support for process improvement initiatives and drive change management efforts.
• Work closely with the country OFR Operations Organization to drive improvements, solution adoption and process adherence.
• Build strong, trusting cross‑functional relationships and collaborate effectively with other functions on global and regional level (e.g. OFR Growht / Trade, Sales, Finance, IT, AFR etc.).
• Understand key stakeholders’ interests and concerns and advise accordingly.
• Influence / support decisions by Senior Management.
• May cooperate with and coordinate 3rd parties e.g. external service providers.

Skills / Requirements

Compensation

Pay Range $105,682.50 - $140,910.00 (Based on Experience)

Benefits (All Non-Union Employees)

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

Seniority level

Employment type

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