Ingeniero de Soporte a la Producción

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We are currently seeking an experienced professional to join our team in the role Production Support Analyst Linux

Provides daily global production service quality, problem and recovery management, and platform availability, facilitating changes and identifying risks. Involved in planning, testing and deployment of new systems enhancements, and facilitates quick system recoveries following major system or software related failures, minimizing the impact of incidents in production. It includes batch monitoring, problem solving, execution of Disaster Recovery tests, and support to business requests. Providing 24 / 7 support 365 in conjunction with follow the sun business requirement.

Provide technical knowledge and consultation to project team members as directed.

Operating as part of a global team across multiple diverse cultures

Promote an environment that supports diversity and reflects the HSBC brand.

Operational Effectiveness & Control

Provide support to critical application production environments while minimizing the impact of incidents in production. Monitoring scheduled processes, incident management, problem solving. Execution of Disaster Recovery tests. Support user's requests and UAT environment tests, in addition to identifying and removing repetitive tasks from daily activity.

Detect, analyse and resolve problems associated with server, hardware and applications software.

Ensure industry best practice global production support for all systems is achieved, examples include but not limited to IT Service Management and Google Site Reliability Engineering and devOps methodologies and technologies.

Undertake change implementations and the risk analysis of changes to meet the goal of improved platform and service.

Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; Observation of Internal Controls

~ Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.

A degree within computer science is desired, or an equivalent education level, with professional experience. Specialized experience in programming or database languages and techniques for application systems design; a knowledge of businesses supported; Linux server administration with exposure to shell scripting (Bash / Korn / Ash)

Python scripting

Websphere / Web Logic application server

DataStage ETL platform

Oracle SQL Database 19c and above

IBM MQ

Java, J2EE

Big Data Analytics platforms such as Hadoop

Cloud Platforms – GCP / Azure / AWS

Scheduling tools such as Control M

Automatic Monitoring Tools such as Splunk / AppDynamics / (Other monitoring

Proficient in IT service recovery and quality management disciplines

ITIL / SRE Certification will be considered a plus

Analysis

Urgent sense

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

• Issued By HSBC Electronic Data Process Mexico Private LTD