Support Engineer, Digital and Emerging Payments

Description

The Amazon Digital and Emerging Payments Team’s (DEP) vision is to delight our customers with the best payment experience in the world! To achieve this vision, we are in search of a talented Support Engineer who is customer obsessed and is focused on delivering first class quality products to our customers. Our team takes a world view of payments for all of Amazon and builds highly customized and seamless payment experiences for our global customers. Our back-end systems are always available and guarantee that our customers' orders are never lost and always processed even when downstream services are down.

The Support Engineer will play a key role in the DEP team, primarily supporting Amazon's Mexico Payments Products. This role offers exciting challenges and the opportunity to influence and drive a growing payments area.

A Support Engineer in DEP leads their supporting engineering team in identifying opportunities to innovate based on tickets that the team receives. They mentor and coach junior support engineers. They assist their manager in maintaining the productivity levels of their team through automation and refinement of processes

This is a great opportunity to get on the ground floor of a team being setup to step change the customer experience in payments. Don't let it pass by!

Key job responsibilities

Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services

Work on operations and maintenance driven coding projects, primarily in Java, python, or shell scripts, and AWS technologies

Software deployment support in staging and production environments

Develop tools to aid operations and maintenance

System and Support status reporting

Ownership of support for one or more payment products or components

Customer notification and workflow coordination and follow-up to maintain service level agreements

Work with dev team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set

Basic Qualifications

2+ years of software development, or 2+ years of technical support experience

Experience troubleshooting and debugging technical systems

Experience in Unix

Experience scripting in modern program languages

Proven track record in working on enterprise level large scale n-tier applications

Preferred Qualifications

Knowledge of web services, distributed systems, and web application development

Experience troubleshooting & maintaining hardware & software RAID

Experience with REST web services, XML, JSON

B.E. in Computer Science or a related field.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.

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