Sap Basis L2 Support

SAP BASIS Level 2 Support Specialist (AMS)Porsche is expanding its presence in México through its consulting company MHP, a leading management and IT consultancy for the automotive industry and a proven expert in other sectors.

With over 4,000 employees supporting 300+ customers worldwide across 19 locations, MHP Management and IT Consulting México launched operations in October and now has a growing team of thirty professionals.

Our Guadalajara headquarters offers a modern, flexible hybrid work.The Role The SAP BASIS Level 2 Support Specialist will provide advanced technical support and application maintenance for our integrated SAP landscape.

This is a client-facing, operational role that requires collaboration with functional teams across multiple SAP modules (MM, PP, SD, LE, FI, HCM).

The specialist will manage escalated incidents, coordinate cross-functional activities, and ensure system stability and optimal performance, while participating in strategic maintenance and upgrades.Key ResponsibilitiesProvide Level 2 BASIS support for SAP systems, including system administration, client management, transport handling, performance tuning, and troubleshooting.Participate in client-facing discussions to assess production-critical incidents and implement resolutions.Collaborate with functional consultants and developers to ensure smooth integration across SAP modules.Execute system maintenance, support package installations, patches, and upgrades.Monitor system performance, recommend optimizations, and maintain documentation and knowledge base.Participate in 24 / 7 on-call rotation for after-hours production support, responding to Priority 1 and 2 incidents.Support database management and optimization (HANA, Oracle), and assist in migrations and technical projects as needed.Required Qualifications3+ years of hands-on SAP BASIS experience at Level 2 or similar support role.Strong expertise in SAP system administration, client and transport management, and performance tuning.Knowledge of SAP modules (MM, PP, SD, LE, FI, HCM) from a BASIS / support perspective.Experience in incident management and SLA-driven support environments.Basic understanding of ABAP for troubleshooting coordination.Working knowledge of ITIL framework (incident, problem, and change management).

Fluency in English for client interactions.Preferred QualificationsSAP BASIS certification.Experience with SAP S / 4HANA and migrations.Knowledge of SAP Solution Manager and monitoring tools.Experience with cloud-hosted SAP environments (AWS, Azure).

Bachelor's degree in Computer Science, Information Systems, or related field.