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Call Center Representative
CoforgeCoahuila, MexicoHace 23 horas
Descripción del trabajo6–9 months of call center experience (BFSI experience preferred). English proficiency : B2+ to C1. Must live within 1.5 hours of the site. Ability to work a 10-hour shift within hours of operation (6 : 00 AM – 4 : 00 PM). Comfortable with schedule : two 15-minute breaks and one 30-minute lunch. Strong customer service, problem-solving, and communication skills. Ability to adapt to client systems, policies, and compliance requirements.
Job Title : Call Center Representative
Skills : Call Center, customer service, Finance, BFSI
Experience : 1 Year
Job Location : Avenida Paseo de la Reforma 342, Juárez, Cuauhtémoc, 06600 Ciudad de México, CDMX, MX
Onsite
We at Coforge are hiring Call Center Representative with the following skillset :
- Handle inbound voice calls with professionalism and customer focus.
- Provide support on the following products and services :
- Credit Cards (including reporting lost / stolen cards)
- Checking & Savings Accounts
- Debit Cards
- Online Accounts & Mobile Banking
- Bill Pay & Mobile Deposits
- Loans & Mortgages
- Other voice-related tasks as mutually agreed upon.
- Inform customers of account status and complete maintenance requests (payments, balance transfers, etc.).
- Assist customers with questions, transactions, and escalations, ensuring timely resolution.
- Document all interactions in the client’s system with accuracy and compliance.
Requirements
Location : Mexico City (on-site)
Schedule : 10-hour shifts, Monday to Saturday (with one weekday off)
Hours of Operation : 6 : 00 AM – 4 : 00 PM
Experience Required : 6–9 months in a call center environment
English Level : B2+ to C1
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Call Center • Coahuila, Mexico
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