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Field Service Technician

Field Service Technician

SeracCoahuila, Mexico
Hace 3 días
Descripción del trabajo

Job Summary

The Service Technician performs the assembly, installation, and commission of filling and capping equipment. Troubleshoots and repairs mechanical problems and / or the built-in hardware & software control programming. Performing customer service for the North & South American market and occasional support for other subsidiaries worldwide.

Essential Functions

  • Machine Installation & Maintenance : Install and start up new and used machines, conduct onsite repairs, perform preventive maintenance, and inspect or upgrade used equipment.
  • Testing & Troubleshooting : Test repairs to meet technical specifications, modify PLC programs, and debug systems as needed.
  • Customer Support : Train operators and technicians, provide technical advice on maintenance, upgrades, and spare parts, and perform trials with products and packaging formats.
  • Collaboration : Communicate design updates, provide root cause analysis feedback to internal teams, and support electrical engineering tasks like drawing updates.
  • Reporting : Maintain detailed daily reports and ensure clear documentation of activities.

Required Knowledge, Skills, and Abilities

  • Work Authorization : Must possess or be able to obtain a legal visa under the USMCA to seek temporary entry into the United States to engage in business activities.
  • Technical Expertise : Proficient in automation principles, electrical circuitry, PLCs (Allen Bradley, Siemens), PCs (e.g., Isagraf), and reading pneumatic and hydraulic drawings. Capable of modifying control logic and performing field programming as required.
  • Communication & Interpersonal Skills : Excellent verbal and written communication, customer service, and interpersonal abilities. Knowledge of Spanish or French is an advantage.
  • Work Flexibility & Travel : Able to travel extensively (80%+), work weekends and overtime, and adapt to stressful situations or changing priorities.
  • Teamwork & Independence : Works well independently and in a team, managing multiple projects with minimal supervision.
  • Health & Safety & Administrative Skills : Strong awareness of health and safety, mechanical aptitude, and fluency with Windows Office products.
  • Language Skills : Must be able to communicate in English with regard to the essential functions of the position.

    • Education and Experience

  • Minimum of an Associate Degree in Electronic Technology. Practical experience may be substituted for years of education.
  • 5 years’ experience troubleshooting packaging machines, preferably filling and capping machines.
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    Field Service Technician • Coahuila, Mexico