Customer Support Advocate

The role involves facilitating effective communication with customers through various channels and resolving issues proactively.

Key Responsibilities : Establish rapport with customers via phone, email and chat to provide timely supportOffer expert guidance on product features, pricing, and availability to enhance customer satisfactionCollaborate with internal teams to meet customer needs efficientlyAccurately record data in multiple platforms for seamless operationsQualifications and Skills : Minimum 1-3 years of relevant work experience in a similar capacityExcellent communication skills, both verbal and written, along with strong interpersonal abilitiesAbility to multitask, prioritize tasks, and manage workload effectively