Time Services Expert - 3 Temporary positions - 12 months

Overview

Time Services Expert - 3 Temporary positions - 12 months. Time Service Delivery Expert is responsible for providing second level expert services for employees, managers and People & Organization (HR) Services in the area of Time Services processes and acts as a subject matter expert for these services. Coordinate with global service centers to implement and execute end-to-end Time Services policies, programs and regulatory requirements into the daily operations of People & Organization Services and provide support on the Time & Attendance tool.

Location

Location : México, CDMX

Novartis is unable to offer relocation support for this role : please only apply if this location is accessible for you.

About The Role

Key Responsibilities

• Provides day-to-day Time Services Delivery operations with compiling and entering time & attendance data and reconcile errors to maintain accurate and complete time & attendance records, all in timely and accurate manner.
• Acts as subject matter expert for Time Services related to data and processes.
• Ensures maintenance of all relevant HR related data is correct and complete. Ensures compliance in line with relevant legislation, Data Privacy, Protection guidelines and other relevant guidelines across identified geographies.
• Performs country specific Data consistency check. Supports NFCM and HR controls.
• Respects and follows the payroll calendar to prepare the necessary payroll inputs.
• Resolves time & attendance related queries and issues within the standard established timeframes raised by various stakeholders, including associates.
• Escalates requests and issues that cannot be resolved directly to the appropriate escalation point of contact (i.e., IT / Time Services Unit Lead).
• Handles core T&A Technology Activities & BAU Tasks. Highlights exceptions and deviations. Extracts regular and ad hoc reports needed for payroll and other divisions upon request.
• Identifies and gathers system enhancements and change requests to report and coordinates with IT and / or global support team. Provides regular training to new and established stakeholders on the use of the Time and Attendance system.
• Ensures all Time Services Delivery performance metrics and KPIs are met. Contributes to and supports projects in scope for P&O Services.

Essential Requirements

Desirable Requirements

Additional Notes

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Why Novartis

Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?

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