Customer Success Manager - Web3 / Blockchain (App : 4Ef-F)

OverviewReferment is working with a rapidly growing SaaS company in the Web3 security space that is looking to hire a Customer Success Manager.

This is a fully remote position (Americas time zone) where you'll own strategic client relationships, drive adoption, and deliver measurable value across a portfolio of enterprise customers.This is a unique opportunity for a proven Customer Success professional who is passionate about technology and eager to break into the Web3 / blockchain space.

Prior Web3 experience isn't essential, but you'll need to bring clear motivation for joining the space, strong SaaS / CSM expertise, and a track record of delivering impact against key metrics such as retention, renewals, and Net Revenue Retention (NRR).

Base pay range : $60,

• / yr - $65,
• / yrWhat You'll Be DoingLeading the full customer lifecycle : onboarding, retention, renewals, and expansionRunning strategic discovery sessions and business reviews with VIP clientsPartnering with Product and Engineering to champion client needsDriving measurable improvements in NRR, churn reduction, upsells, and client engagementDelivering consultative value through insights, process improvements, and best practicesWhat We're Looking For3–5 years' experience in Customer Success, Account Management, or a similar client-facing roleBackground in SaaS / software platforms (CSM experience with technical products is essential)Strong track record of delivering outcomes against metrics like retention, renewals, churn, and expansionExcellent relationship-building and communication skills (fluent English required)Genuine passion for Web3, with clear motivation for working in this spaceApply now to avoid missing out on this great opportunityseniority level : Mid-Senior level
• employment type : Full-time
• industries : Software Development, Technology, Information and Internet, and Blockchain Services

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