Customer Success Manager (CSM) - Remote

Overview

Job Title : Customer Success Manager (CSM)

Location : Remote

Role Type : Full-Time

At Reef, we connect elite revenue talent with high-growth B2B companies building world-class customer success and revenue teams. We work with the top 3% of candidates and match you with established companies across Australia, New Zealand, the US, and UK who invest in their customer retention and growth infrastructure. We support your integration by providing additional training, admin / HR support, and inclusion in our community of high-performing customer success and revenue professionals.

Role and Responsibilities

We’re seeking an experienced CSM to drive client retention and expansion for a scaling B2B company. You’ll own complete customer lifecycle management from onboarding through renewal and expansion, work directly with the client team, and manage a portfolio of key accounts to ensure they achieve their desired outcomes while identifying growth opportunities. The company provides comprehensive customer data, proven success frameworks, and clear retention targets. What success looks like : 95%+ client retention rate with consistent account expansion revenue. You’ll work with established business owners who value strategic partnerships and long-term growth. You’ll be part of an integrated revenue team with direct access to senior leadership and clear progression opportunities within the organisation.

Qualifications

• Excellent spoken and written English
• 3+ years experience in customer success or account management roles
• Proven track record of managing client relationships and driving renewals
• Comfortable presenting to business owners and senior stakeholders
• Strong problem-solving and consultative communication skills
• Fast and reliable internet connection; own laptop / desktop suitable for the role; a quiet working environment; a good quality microphone or headset

Benefits

#J-18808-Ljbffr